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by mgoegel
12 Jan 2019 13:14
Forum: Beginner's questions about the (4400 / Enterprise) PHONE APPLICATION or OPERATING SYSTEM
Topic: 4760 Change Permission via telnet Group pickup
Replies: 17
Views: 2114

Re: 4760 Change Permission via telnet Group pickup

Hello Peter, ┌─Select an object───────────────────┐ │ │ │ -> CCD Operations data management │ │ Action │ │ Operations data display │ │ Network Operators │ │ │ └────────────────────────────────────┘ ┌─CCD Operations data management───┐ │ │ │ -> Descend hierarchy │ │ Review/Modify │ │ Review/Modify Ob...
by mgoegel
07 Jan 2019 15:07
Forum: Beginner's questions about the (4400 / Enterprise) PHONE APPLICATION or OPERATING SYSTEM
Topic: 4760 Change Permission via telnet Group pickup
Replies: 17
Views: 2114

Re: 4760 Change Permission via telnet Group pickup

Hello Peter,

you need to go down in the hierarchy below CCD Operator data display (List of attachements).
There you can look up the processing group in the old number and create a instance for the new number.

Regards Mario
by mgoegel
12 Dec 2018 07:45
Forum: Beginner's questions about the (4400 / Enterprise) PHONE APPLICATION or OPERATING SYSTEM
Topic: 4760 Change Permission via telnet Group pickup
Replies: 17
Views: 2114

Re: 4760 Change Permission via telnet Group pickup

You don't talk here about pickup in first place, as the phone couldn't assign it to it's agent number, from what I read here. To be able to login as a agent, you may need to assign this preACD set to the agent number, it belongs. This agent needs to be assigned to a processing group, to proceed the ...
by mgoegel
04 Nov 2018 03:55
Forum: Beginner's questions about the (4400 / Enterprise) PHONE APPLICATION or OPERATING SYSTEM
Topic: 4760 Change Permission via telnet Group pickup
Replies: 17
Views: 2114

Re: 4760 Change Permission via telnet Group pickup

Hello Peter, Were you able to get the 4035 in service? Do you try to login the extension to a pickup group with group in prefix? Is the phone locked? I don't really understand, what you tried to do and what isn't working? To use the pickup group, you need a ringing call on a phone in that group, to ...
by mgoegel
16 Oct 2018 01:15
Forum: MAIN
Topic: 4029 4039 does not work on Connect 3
Replies: 1
Views: 737

4029 4039 does not work on Connect 3

Hello Euti,

That depends on your OXO license.

If it is a new one (no migration from earlier release), then Alcatel doesn't allows you anymore, to connect the old phones.

There is a phone support policy document in BPWS.

Regards
Mario


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by mgoegel
24 Sep 2018 15:27
Forum: Pre-Sales
Topic: IPv6 in ABC-F
Replies: 3
Views: 2449

Re: IPv6 in ABC-F

Ok, I forgot the OST64 application...
I don't remember the documents. I wouldn't recommend, to try it with your release, as everything changes from r12.2.

Mario


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by mgoegel
20 Sep 2018 15:16
Forum: SIP
Topic: SIP Trunk: no info about redirected number from Alcatel to Cisco CM
Replies: 2
Views: 788

Re: SIP Trunk: no info about redirected number from Alcatel to Cisco CM

Hello,

In the OXE you can change the divertion header in your sip trunk.
But I don't know, what Cisco needs.

Mario


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by mgoegel
16 Sep 2018 15:22
Forum: OTMS - OpenTouch Multimedia Services
Topic: 8082 not booting further from stage 3 after CTL signing
Replies: 1
Views: 959

Re: 8082 not booting further from stage 3 after CTL signing

Even it may be a little late...

You will need latest firmware for the phone 3.0 ... 5.18.
Before that you have to switch the OT to insecure TLS protocols.
There is a script in apache home directory. Take a look in tease notes.

Mario


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by mgoegel
16 Sep 2018 13:11
Forum: Applications
Topic: Statistic Manager don't connect
Replies: 6
Views: 1682

Re: Statistic Manager don't connect

At least in OXO Connect R3 it is TLS 1.2

Mario
by mgoegel
16 Sep 2018 04:05
Forum: MAIN
Topic: Installation of Hotfix in OpenTouch
Replies: 1
Views: 950

Re: Installation of Hotfix in OpenTouch

Should be in installation manual.
Just copy the hotfix on the server, unzip it and run the setup binary (you will need a xterm session).
Just follow the instructions (which means clicking a few times on'next' button).

Mario


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