Alcatel Unleashed

Hi Guys, I found that there are 1 day discrepancy between weekly accounting report and performance report. It seems that the weekly accouting report is started from Monday and ended on Sunday. Howeverm the weekly perfomance report is started from Sunday and ended on Saturday. There are 1 day dicrepa...

Hi We have an issue of the wake up call on our customer due to the limitation of the eZ32 board. This is hotel customer and they have over 1000 guest rooms in their hotel. We been completed to install OmniPCX Enterprise with R12 to this hotel with an external voice mail via SIP. An external voice ma...

Thank you for your prompt reply.

Best Regards,

Hi

Oh, is that software bug? I just worry that the issue will be reproduced again in the future.
So, how about your customer? The issue never been reproduced again?

Hi Cvagnaro Thank you for your quick response. Actually we could solve the issue by restarting sipmotor according to the advising from ALE support. It seems that the issue was related to the license part. We actually bought 32ch for the SIP network link and spadmin also shows correct no. of our lice...

I forgot to copy the output of spdamin SP_OPS_Version = 00000 1 Group Telephony = 99999 2 M Phonebook users = 203/ 2065 4 Hotel guest sets = 1100 5 Multilangual voice prompts = 1 6 Hotel: AHL on V24 = 1 9 PSTN B channel = 99999 10 Voice Guide = 1 12 DISA = 1 13 ECS Engine = 99999 14 Integrated meter...

HI Everyone, We have an issue of the connection between SIP External Voice Mail on our customer's site. Our customer is Hotel and we been installed OmniPCX Enterprise R12.0 as their PBX and we connected it to FCS Phoenix voice mail via SIP. We declared SIP Trunk and SIP Gateway and then external voi...

Hi Everyone, Our customer is using latest version of 4059IP attendant console. And they asked us how they can overflow the call to the another destination during the attendant is in busy. Basically the call will be in incoming call queue during the attendant is in busy state. If it's an external inc...

Hi Cavagnaro Thank you for your reply. Both NOE set and AEI phones are existing in same subnet. There are no restriction of TCP/UDP port for their communication according to info from their IT Manager. I will get wireshark capture from our customer as soon as possible. I will get back to here once I...

Hi Konstantinos, Thank you for your reply. I also suspected the issue of codec. However, we are using same codec on OXE and AEI phone. Both we used G711 Mu-law. And if it's codec issue, issue should not happened randomly. Anyway I will check it with AEI team about it. Thank you for your advising. Be...