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by knightrider
01 Feb 2018 04:00
Forum: CCD / CCS / CCIVR
Topic: CCS / OMNITOUCH CONTACT CENTER STANDARD EDITION
Replies: 1
Views: 163

Re: CCS / OMNITOUCH CONTACT CENTER STANDARD EDITION

The passwords are stored within a file in the OXE (PBX), as well as the Supervisor rights, views, Calendar, Special days. None of this is stored on CCS PC or CCS Server. CCS Server is really only a gateway that allows you to run more than 15 CCS clients at one time because the PBX is limited in the ...
by knightrider
20 Oct 2017 07:43
Forum: CCD / CCS / CCIVR
Topic: Max Waiting Time in WR Queue
Replies: 10
Views: 730

Re: Max Waiting Time in WR Queue

Well rather surprisingly, calls are going to the dissuasion queue for all the Stat Pilots. I guess it's not a simple straightforward test when we are relying on the system to start calculating EWT's.

In any case, @sadmin, I am attaching jpg of screenshots..
by knightrider
20 Oct 2017 05:46
Forum: OmniVista 8770
Topic: Upgrade OV8770 R2.5.04 to R3.0.13
Replies: 6
Views: 486

Re: Upgrade OV8770 R2.5.04 to R3.0.13

hmmm not sure why that has broken in that case. Sometimes it's just easier to follow a migration process using the migration tool and then Install R3 fresh and import the migrated data.
by knightrider
19 Oct 2017 12:04
Forum: OmniVista 8770
Topic: Upgrade OV8770 R2.5.04 to R3.0.13
Replies: 6
Views: 486

Re: Upgrade OV8770 R2.5.04 to R3.0.13

Have you tried stopping that DB service yourself manually before you run the setup?
by knightrider
18 Oct 2017 17:53
Forum: Equipement Pictures
Topic: Alcatel office in Portugal
Replies: 6
Views: 2707

Re: Alcatel office in Portugal

cavagnaro wrote:
13 Sep 2017 07:23
Lol yeah...better go to ALE website and search for a BP who can sell this items to you

Enviado de meu E6633 usando Tapatalk
You are a good teacher though - tadaxi is a millionaire now :shock:
by knightrider
18 Oct 2017 17:31
Forum: OmniVista 8770
Topic: Upgrade OV8770 R2.5.04 to R3.0.13
Replies: 6
Views: 486

Re: Upgrade OV8770 R2.5.04 to R3.0.13

When you say you ran as admin... did you use a domain admin account or the original local machine admin account? Domain admin accounts have caused me many problems with OV8770
by knightrider
18 Oct 2017 17:29
Forum: CCD / CCS / CCIVR
Topic: Max Waiting Time in WR Queue
Replies: 10
Views: 730

Re: Max Waiting Time in WR Queue

Never had such a mess... What says the asm script-debugger? As a workarround you can try to extend your script with an IF clause. START IF (EXPECTED_WAITING_TIME <= %150) APPLY RULE_ISM CHARACTERISTICS_LIST RESELECTION_TIMEOUT = %30 ELSE APPLY RULE_REDISTRIBUTION END (TAKE CARE I'VE THIS CODE NOT T...
by knightrider
18 Oct 2017 17:25
Forum: CCD / CCS / CCIVR
Topic: Max Waiting Time in WR Queue
Replies: 10
Views: 730

Re: Max Waiting Time in WR Queue

sadim wrote:
18 Oct 2017 05:40
Hi,
Is the script activated to each of the pilots?
BRegards
Yes :?
by knightrider
18 Oct 2017 05:22
Forum: CCD / CCS / CCIVR
Topic: Max Waiting Time in WR Queue
Replies: 10
Views: 730

Re: Max Waiting Time in WR Queue

Hi,

So i patched up to the latest patch and still no joy. Here is a copy of the script...

START
APPLY
RULE_ISM CHARACTERISTICS_LIST
RESELECTION_TIMEOUT = %30
END

Thanks!
by knightrider
16 Oct 2017 03:38
Forum: CCD / CCS / CCIVR
Topic: Max Waiting Time in WR Queue
Replies: 10
Views: 730

Re: Max Waiting Time in WR Queue

It is same script on all pilots. I will try and get it and post it here

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