Search found 39 matches

by sofia.oikonomou
09 Jun 2016 10:39
Forum: ON SITE TROUBLES
Topic: Incoming calls drop or silent
Replies: 15
Views: 4146

Re: Incoming calls drop or silent

Sadim, thank you very much for your help, i will run these traces to see if i get more info.
by sofia.oikonomou
09 Jun 2016 08:01
Forum: ON SITE TROUBLES
Topic: Incoming calls drop or silent
Replies: 15
Views: 4146

Re: Incoming calls drop or silent

Hello Sadim,
Yes i have 6 isdn lines connected on the pbx. Both lines and users are in a remote shelf. I already have a case open with the operator, but they are telling me the problem is on pbx side...
Could you please provide me with the commands of those traces?
by sofia.oikonomou
09 Jun 2016 06:40
Forum: ON SITE TROUBLES
Topic: Incoming calls drop or silent
Replies: 15
Views: 4146

Re: Incoming calls drop or silent

Hello Vad,
Yes i know that the trace is normal in one case. But the user didn't hang up the call. The user was talking to the client and the call dropped.
This is what i am trying to understand.
by sofia.oikonomou
09 Jun 2016 05:43
Forum: ON SITE TROUBLES
Topic: Incoming calls drop or silent
Replies: 15
Views: 4146

Re: Incoming calls drop or silent

Hello Sadim, Thank you for your reply. In the case of normal disconnect, the users told me that they were talking with the client with no problem until the line dropped. I am sending you the 2 types of traces. Thank you for your help, Sofia Recovery timer trace: _____________________________________...
by sofia.oikonomou
09 Jun 2016 03:08
Forum: ON SITE TROUBLES
Topic: Incoming calls drop or silent
Replies: 15
Views: 4146

Re: Incoming calls drop or silent

Hello, I increased the timer T313, but i still get "recovery on timer expiry" cause. The only difference is, that now sometimes, they have time to talk before the line drops. In this case the user will talk to the client for about 10 sec and then the line is dropped. In the trace, this seems like a ...
by sofia.oikonomou
07 Jun 2016 03:10
Forum: ON SITE TROUBLES
Topic: Incoming calls drop or silent
Replies: 15
Views: 4146

Re: Incoming calls drop or silent

Hello,
Sadim thank you for the advice.
I tried sending the call to a local set, it's the same behavior.
Since yesterday i see the problem again in local served calls as well.
I don't see any incidents the same time with the issue. I will try to increase timer T313.
by sofia.oikonomou
03 Jun 2016 09:22
Forum: ON SITE TROUBLES
Topic: Incoming calls drop or silent
Replies: 15
Views: 4146

Re: Incoming calls drop or silent

Hello vad, Thank you for your reply, Unfortunately this is production environment and it's not easy to test with set instead of pilot. I will try to see if i can do this for one day. I don't see a problem in routing though, because some calls are served normally. This is what is confusing. I don't h...
by sofia.oikonomou
03 Jun 2016 08:20
Forum: ON SITE TROUBLES
Topic: Incoming calls drop or silent
Replies: 15
Views: 4146

Re: Incoming calls drop or silent

Hello Sadim,
Thank you for the answer. I read that this timer should not be changed... Is it ok if i increase it?
by sofia.oikonomou
03 Jun 2016 05:19
Forum: ON SITE TROUBLES
Topic: Incoming calls drop or silent
Replies: 15
Views: 4146

Incoming calls drop or silent

Hello, I am facing a problem with incoming calls from public operator, when the pbx is sending the call to another node though Abc-f. Some calls drop immediately after they are connected, or they are silent. Some calls are answered normally. My configuration is: Translator: first internal number -En...
by sofia.oikonomou
24 Jul 2015 08:56
Forum: Ip Desktop Softphone
Topic: IP Desktop Softphone
Replies: 2
Views: 3314

Re: IP Desktop Softphone

Hello,Has anyone tried IPDesktop softphone with Citrix?

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