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by cavagnaro
22 Jan 2018 15:52
Forum: CCD / CCS / CCIVR
Topic: New CCD
Replies: 1
Views: 66

Re: New CCD

After ACD sets you create agents, assign them to a Processing Group so they can login.
Then you create a Pilot, queue and in that queue you assign which PG should answer those calls.
Interlink all of them by rules.



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by cavagnaro
22 Jan 2018 06:41
Forum: SIP
Topic: Ringback Tone Problem on SIP Ext GW Incoming Call
Replies: 14
Views: 1124

Re: Ringback Tone Problem on SIP Ext GW Incoming Call

Nice, thanks for sharing!

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by cavagnaro
21 Jan 2018 10:29
Forum: OTMS - OpenTouch Multimedia Services
Topic: Migration steps from ACS 9.1.0b6586 to OTMS 2.3
Replies: 3
Views: 96

Re: Migration steps from ACS 9.1.0b6586 to OTMS 2.3

Nope, DBs are completely different

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by cavagnaro
20 Jan 2018 14:32
Forum: Beginner's questions about the (4400 / Enterprise) PHONE APPLICATION or OPERATING SYSTEM
Topic: Create dump
Replies: 2
Views: 72

Re: Create dump

Nope

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by cavagnaro
18 Jan 2018 05:48
Forum: Configuration
Topic: OXO unanswered call indecation
Replies: 13
Views: 1493

Re: OXO unanswered call indecation

Hi
Your question has nothing to do with the OP. Please open a new thread so it can be followed and don't confuse the next guy who actually needs this post. I am locking this.


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by cavagnaro
12 Jan 2018 11:10
Forum: OmniVista 8770
Topic: LDAP / Directory Listing
Replies: 3
Views: 142

Re: LDAP / Directory Listing

If you can't access via Web, then how?

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by cavagnaro
09 Jan 2018 09:31
Forum: Beginner's questions about the Common Hardware
Topic: Problem when call to any call center
Replies: 3
Views: 109

Re: Problem when call to any call center

Idea is that your phone is a multi line device, you may wanna call your partner when you have an all ready on going call.
You can set dtmf always in the trunk side.
Depends on your needs

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by cavagnaro
08 Jan 2018 09:52
Forum: Beginner's questions about the Common Hardware
Topic: Problem when call to any call center
Replies: 3
Views: 109

Re: Problem when call to any call center

You sure you are sending and pressing dtmf key before choosing the option at call?


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by cavagnaro
08 Jan 2018 06:25
Forum: Application
Topic: call accounting tickets over ethernet
Replies: 39
Views: 16314

Re: call accounting tickets over ethernet

Please search the forum. That has been discussed many times.


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by cavagnaro
08 Jan 2018 05:59
Forum: Voicemail (46x5)
Topic: 4645 Change Imap port
Replies: 5
Views: 164

Re: 4645 Change Imap port

Well...maybe they enabled secure access? And how did they put the SSL certificate?

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