Thanks so much for you help. I thought that this type of vpu should be equal like other installation with type J.
With the V select, the system working.
Thanks again.
Search found 39 matches
- 08 Apr 2015 07:24
- Forum: Voicemail (46x5)
- Topic: A4635 Trouble with init after SO Instalation
- Replies: 2
- Views: 2755
- 06 Apr 2015 07:39
- Forum: Voicemail (46x5)
- Topic: A4635 Trouble with init after SO Instalation
- Replies: 2
- Views: 2755
A4635 Trouble with init after SO Instalation
Hi all. I have a trouble with a re-installation of a a4635-J with VPU6. I´ve passed the SO installation and i can see the message: The Installation is correctly made. Do You want to exit [Y/n] Y Bye. INIT: Entering runlevel: 2 ======================================= 4635 Installation and Maintenance...
- 17 Jun 2014 11:16
- Forum: CCD / CCS / CCIVR
- Topic: ACR - Issue with agents searches
- Replies: 1
- Views: 1888
ACR - Issue with agents searches
I have a ACR C.Center that was working properly. But the customer had a problem with the power supply on her site and after reboot of the Pbx i had several issues with the ACR. Now is working but the agents searches doesn´t work. Example: 3 agents. The first call is rerouting to first agent, by the ...
- 27 Jan 2014 10:36
- Forum: CCD / CCS / CCIVR
- Topic: Help with Script on ACR - OXE R10
- Replies: 10
- Views: 5483
Re: Help with Script on ACR - OXE R10
Wonderfull tot3nkopf. It´s working properly.
Thanks so, so much for your help. Have a beer, is paid for you ! hehe
Best regards.
Thanks so, so much for your help. Have a beer, is paid for you ! hehe
Best regards.
- 24 Jan 2014 07:43
- Forum: CCD / CCS / CCIVR
- Topic: Help with Script on ACR - OXE R10
- Replies: 10
- Views: 5483
Re: Help with Script on ACR - OXE R10
Ok. Let me try.
Update: I´ll try on next Monday. The customer is out now and can not make this test. Thanks.
Update: I´ll try on next Monday. The customer is out now and can not make this test. Thanks.
- 24 Jan 2014 07:21
- Forum: CCD / CCS / CCIVR
- Topic: Help with Script on ACR - OXE R10
- Replies: 10
- Views: 5483
Re: Help with Script on ACR - OXE R10
I understand that if you put Statistic with Call Pilot PRofile "Support FR" Level 9 Obligatory first skill agents are looking to level 9, then go down 7, 5 and 3. That's true?
All agents are in the same pgroup.
All agents are in the same pgroup.
- 24 Jan 2014 04:40
- Forum: CCD / CCS / CCIVR
- Topic: Help with Script on ACR - OXE R10
- Replies: 10
- Views: 5483
Re: Help with Script on ACR - OXE R10
Statistic Pilot with Call PRofile "Support FR" Level 9 Obligatory Pilot -> Waiting room - > P.Group (Normal routing) Agents (see skills matrix) 172.20.5.3 24/01/2014 8:59:28 ------------------------------------------ Media -------- SUPPORT Agent Name ------------ Ext --- / --- Direct Call ...
- 24 Jan 2014 02:58
- Forum: CCD / CCS / CCIVR
- Topic: Help with Script on ACR - OXE R10
- Replies: 10
- Views: 5483
Re: Help with Script on ACR - OXE R10
The images was upload to public folder on dropbox. That´s the URLs: https://dl.dropboxusercontent.com/u/58903735/Dibujo1.JPG https://dl.dropboxusercontent.com/u/58903735/Dibujo2.JPG https://dl.dropboxusercontent.com/u/58903735/Dibujo3.JPG The text mode is: START APPLY RULE ISM CHARACTERISTICS_LIST, ...
- 23 Jan 2014 11:33
- Forum: CCD / CCS / CCIVR
- Topic: Help with Script on ACR - OXE R10
- Replies: 10
- Views: 5483
Help with Script on ACR - OXE R10
Hello all. I´ve a issue with the script on this customer. This is the script on graphic mode: https://dl.dropboxusercontent.com/u/58903735/Dibujo1.JPG and text mode: https://dl.dropboxusercontent.com/u/58903735/Dibujo2.JPG Important Note: The reselection time has a % 1, not % 9. Was only a test. The...
- 09 Dec 2013 13:26
- Forum: CCD / CCS / CCIVR
- Topic: ACR -CALL AREN'T ROUTED ON THE AGENT WITH LONGEST IDLE TIME
- Replies: 11
- Views: 6832
Re: ACR -CALL AREN'T ROUTED ON THE AGENT WITH LONGEST IDLE T
Just now i rebooted the Pbx (about the OPS Files), but before that, i tried with the kill alb process and check with the adm_acd command and the StatPeriod was changed to 1. Tomorrow morning i´ll test with the customer. Thanks so much.
Mario.
Mario.