Alcatel Unleashed

Hi Mario Hope your not sick of me yet .─Review/Modify: List of Attachments │ │ << All instances >> │ [ Set filters ] │ [ Select attributes ] │ │ Node Number (reserved) : 1 │ Instance (reserved) : 1 │ Instance (reserved) : 1 │ Instance (reserved) : 1 │ Directory number : 9846 │ Processing group Numbe...

Hi Mario Thanks for your patience with this. I think I am now in the correct area but so far no cigar. I went Applications>CCD>Operators>Operator Data Display >Consult/Modify. I put in 9846 and it told me Operator type was Agent Operator State Logged Off Associated Phone Set was blank. I then went A...

Hi Mario
I have been looking an can not work out where to add the number 9559 to the same group as 9846. I have looked under Applications>CCD but can not work out how to addit.
Cheers
Peter

Hi Mario Thanks for the reply. Yes I agree that the phone needs to be added somewhere else in the system to allow Authorization but I do not know where. I went to Applications>CCD>Operators. This gave a choice of 1) Operators data management 2) Action 3)Operators data display 4) Network operators. I...

Hi Mario Thanks for the reply. Yes I agree that the phone needs to be added somewhere else in the system to allow Authorization but I do not know where. I went to Applications>CCD>Operators. This gave a choice of 1) Operators data management 2) Action 3)Operators data display 4) Network operators. I...

Double post by mistake

Hi Oldboy Thanks for the reply. I have set up her details to another number 9559. I have checked the settings against the old phone number 9846 and against another number in the same office. From what I can see all 3 phones are set to ACD Station = ACD Authorised phone set.Is this the setting for Ag...

Anyone have any idea of what I can look for next?

Hi Frank & Vad
Thank you for the reply.
Frank Yes I have the same agent number assigned.
Vad Group call pickup not Hunt group

Cheers
peter

Hi Mario Before things changed Clients phone number was 9846. In the morning the client would press a button on the handset labelled LOG IN it would then ask her to input a number, She would input her phone number 9846 it would then ask if she wanted to use headset and she would reply yes. Then when...