Alcatel Unleashed

Anyone seen this before? Both my CPU's are up and running. They are twinned up and know the role they are supposed to be in. I originally performed a bascul bc my main was not working. We now have the system but but the standy CPU is not communicating. No Ethernet link light trying to flash but not ...

Thanks Vad

I am trying to figure out how to clear or dig into this alarm. It happens a few times a day and it alerts the ENS box which alerts me. The weird thing is that it says critical and then normal. The incident code doesn't really explain what needs to be done. Any suggestions would be awesome! I also ha...

Hi All: When ext 1308( agent number 8548) is called internally it says Absence mode Shhhhhhhhhhhhh. I reset the phone and it fixed the issue but when she logged back into call center and out again, I get this text message when dialing 1308 AND 8548. I tried going into the mailbox key-> text -> but t...

Figured out that NON-DID numbers without a private calling number give out the supplementary number of the entity that it is assigned. Thanks!

Found you can export the CSV from 4670 if anyone comes across this, made checking systems parameters way easier.

I have been running into issues with 2 paging systems that is killing me. First, The paging cabling is in working order as I can blast my toner over the system. The trunk group is shown as free when do a trkstat. Once I hit the prefix it calls out and then goes busy and phone set says network conges...

I am trying to pull what private calling numbers are being used by what ext. We have a number that is NONDID that is calling out and is giving a number to a different dept. The people in that dept want it changed because People keep calling back the number being pushed out. I've checked numbers in o...

High Pitch Frequency While On Hold- Voice Guide When one of my nodes puts a call on hold the VG has a high pitch frequency that verberates over the hold music. I went to another node and the same hold music has a bouncing buzz instead of the high pitch frequency. Is this an internal issue or an issu...

When one of my nodes puts a call on hold the VG has a high pitch frequency that verberates over the hold music. I went to another node and the same hold music has a bouncing buzz instead of the high pitch frequency. Is this an internal issue or an issue with cabling or an issue with the factory VG t...