Search found 8 matches

by DGarfield
07 Aug 2017 05:17
Forum: CCD / CCS / CCIVR
Topic: Set a pre-recorded message on all direct numbers
Replies: 4
Views: 3439

Re: Set a pre-recorded message on all direct numbers

Hi Tot3nkopf,
Apologies for my delayed reply.
This has been put on the backburner for now, but I will be sure to post back when i have any further news.
Thanks for your time,
DG
by DGarfield
19 Jul 2017 10:30
Forum: CCD / CCS / CCIVR
Topic: Set a pre-recorded message on all direct numbers
Replies: 4
Views: 3439

Re: Set a pre-recorded message on all direct numbers

Hi tot3nkopf, Thanks for your reply. I don't suppose you could please inform me where I can look on the software to find this documentation? I've not got a paper copy. I think I'm part way there; I've setup an AA application that reads out the message and forwards it, I just need to figure out how t...
by DGarfield
17 Jul 2017 06:54
Forum: CCD / CCS / CCIVR
Topic: Set a pre-recorded message on all direct numbers
Replies: 4
Views: 3439

Set a pre-recorded message on all direct numbers

Hi All, We've got a recorded message with various options etc all setup on our main site number. In addition to this, we have a number of direct numbers, so currently if you call one of the direct numbers, it will go straight to ringing. Would it be possible to set a pre-recorded message i.e. "...
by DGarfield
30 May 2017 08:16
Forum: OmniVista 8770
Topic: Can't create multi-line key
Replies: 8
Views: 4892

Re: Can't create multi-line key

Hi All,
I've finally had a chance to test this.
All is now working as expected.
I logged the CC agent user out of the phone, set up the ACD line and a multiline key, then logged the user back in.
Thanks tgn for all your help, and apologies for the delay in getting back to you.
Thanks,
DG
by DGarfield
21 Apr 2017 09:55
Forum: OmniVista 8770
Topic: Can't create multi-line key
Replies: 8
Views: 4892

Re: Can't create multi-line key

Hi tgn,
Thanks for explaining.
I can't test this until late Monday, so I'll post back with results.
Thanks again,
DG
by DGarfield
20 Apr 2017 05:00
Forum: OmniVista 8770
Topic: Can't create multi-line key
Replies: 8
Views: 4892

Re: Can't create multi-line key

Hi tgn, Thank-you for taking the time to find that reference, I did an in initial search but wouldn't have thought to use the above acronyms. Are you perhaps able to expand upon the second step? I understand how to do this in omnivista, but I'm not clear on why it's necessary to set. The user would ...
by DGarfield
20 Apr 2017 03:13
Forum: OmniVista 8770
Topic: Can't create multi-line key
Replies: 8
Views: 4892

Re: Can't create multi-line key

Hi tgn, thank-you for replying to my post.

Yes you are correct (see attached image).

Thanks,
DG
by DGarfield
19 Apr 2017 05:05
Forum: OmniVista 8770
Topic: Can't create multi-line key
Replies: 8
Views: 4892

Can't create multi-line key

Hi All, I'm trying to set it up so that when our receptionist has an incoming call, she can go back and dial another number without answering or cutting off the incoming call. To tackle this, I've tried using the multi-line function mapped to a programmable key. Whenever I attempt to add this to a p...

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