Search found 3 matches

by aniyasu
11 Feb 2019 12:04
Forum: Application
Topic: Calls are not reaching to the agent from the queue even the agents are free
Replies: 4
Views: 333

Re: Calls are not reaching to the agent from the queue even the agents are free

Agents are available in the same queue, even if there is calls in the queue and new agent are log in but calls in the queue is not reaching. Agents are not in DND.
by aniyasu
08 Jan 2019 06:18
Forum: Application
Topic: Calls are not reaching to the agent from the queue even the agents are free
Replies: 4
Views: 333

Calls are not reaching to the agent from the queue even the agents are free

Hi,

I am looking for support. I am facing some issues in my Contact center. Calls are not reaching to the agent from the queue even the agents are free. and facing the issue in reports.
by aniyasu
08 Jan 2019 06:16
Forum: Remote assistance contracts
Topic: Remote/Onsite Support (Worldwide), Administrator, End User or Technical training on OXE,OXO,4760,8770,OpenTouch,Hotel
Replies: 7
Views: 4216

Re: Remote/Onsite Support (Worldwide), Administrator, End User or Technical training on OXE,OXO,4760,8770,OpenTouch,Hote

Hi,

I am looking for your support. I am facing some issues in my Contact center. Calls are not reaching to the agent from the queue even the agents are free. and facing the issue in reports.

Reply me on niyasudeen@danabay.com

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