Alcatel Unleashed

Hi,
Memory is ok, bios version is ok, but the hdd is not validated to CPU7-2.
Can you try with another hard disk.
For details you can check tc0418

BRegards

Hy,

How many agents has the skills needed for those calls?
What are the total number of agents with skills?

BRegards

Hi,
Try to change the parameter "Loose Route with RegID" under system, other system params, SIP parameters

Hi, The use of this functionality depends on the imagination of each one. For example, it can be used in a CCD context, where for a single contact number, the function of the origin of the call can be made (eg: UK, France, Portugal, ...) the call is delivered to a pilot dedicated to the home country...

Can you try to create another Sip Ext Gw equal to the SIP Ext Gw nbr 1, but with "SIP Remote domain : 10.224.7.20"

Hi Frank,
This feature is on the system doc/General Applications.
For example for R12.4 the file is: oxe12.4_sd_GeneralApplicat_8AL91010USAI_2_en.pdf
Check the chapter 13 - Caller/Called Filtering

Can you show the sip ext gw configuration?
In the sip ext gw, is the sip remote domain equal to 10.224.7.20 ?

If you have a DNS server, you can try configuring it on the OXE SIP part.

Hi,
Change the parameter mgr-system-other syst params-SIP parameters-Loose Route with RegID to False, and try again
Note: not sure if a sipmotor restart is needed.

On the Invite i can see: INVITE sip:+966115051030@sbc-trunking.itc.sa SIP/2.0 So it seems that the SBC has a rule that changes the domain from itc.sa to sbc-trunking.itc.sa You can check and correct this on the sbc configuration and this should be the right to solve the issue. As a work around, you ...