Alcatel Unleashed

Hi, following scenario: - A which is an external caller calls B which is an user on the OXE - B then transfers A to C which is an external user - is it possible to present the calling number of A to C? - we also have a RSI Call-Center (Genesys) and an OTSBC (Audiocodes SBC) if this would help with t...

Hi Frank,

I have written you an e-mail with the tcpdump attached.
Thanks for your help!

Hi,

first thank you for bringing this awesome tool to OXE.
One issue I have noticed is that I'm not seeing external calls which are made through an external SIP gateway. The external SIP gateway is an Audiocodes SBC (OT-SBC).

Hi,
did you do all the steps that are explained in this document? => oxe12.4_im_ApplianceServer_8AL91029USAI_3_en.pdf

Hi,
have you checked out the knowledge base article 000038002 on the businessportal?

Hi,

thanks for the quick reply. Do you have an example how the data is provided? Is it provided by a neqt, in a hex number or decimal? Or how can we check that the correct data is transferred from the OXE via CSTA to the T-Server? I can't see the data anywhere in the csta logs.

Hi, I have a problem with the trunk ID transmitted in CSTA from the genesys T-Server to an external voice recording solution. The T-Server always transmits the same trunkID and OtherTrunkID. Now we have done some debugging on the OXE and in the CSTA traces we can see that the OXE always transmits th...

Yes I'm also quite sure that they should just increase some kind of timer but they are not willing/able to do so...

Hi, we have a tie line from an OXE (release 4.1) to an ISDN-SIP gateway. The OXE just simulates an ISDN-Trunk to the ISDN-SIP-Gateway. Following calls are working: - internal subscriber of the OXE to the ISDN-SIP-Gateway - Users behind the ISDN-SIP Gateway to the internal users of the OXE - external...

Hi, yes we are doing a supervised transfer to this RSI or it's more a enquiry call to this RSI. Agent 1 is in conversation with an external call and needs help on some topics, so he calls the internal number of the RSI and talks to another agent (Agent 2). After the call Agent 2 is seen as ready on ...