Search found 178 matches
- 06 Dec 2023 02:23
- Forum: MAIN
- Topic: CLI on external transfer
- Replies: 1
- Views: 582
CLI on external transfer
Hi, following scenario: - A which is an external caller calls B which is an user on the OXE - B then transfers A to C which is an external user - is it possible to present the calling number of A to C? - we also have a RSI Call-Center (Genesys) and an OTSBC (Audiocodes SBC) if this would help with t...
- 06 Dec 2023 01:47
- Forum: sngrep
- Topic: External Calls
- Replies: 3
- Views: 8919
Re: External Calls
Hi Frank,
I have written you an e-mail with the tcpdump attached.
Thanks for your help!
I have written you an e-mail with the tcpdump attached.
Thanks for your help!
- 18 Nov 2023 02:22
- Forum: sngrep
- Topic: External Calls
- Replies: 3
- Views: 8919
External Calls
Hi,
first thank you for bringing this awesome tool to OXE.
One issue I have noticed is that I'm not seeing external calls which are made through an external SIP gateway. The external SIP gateway is an Audiocodes SBC (OT-SBC).
first thank you for bringing this awesome tool to OXE.
One issue I have noticed is that I'm not seeing external calls which are made through an external SIP gateway. The external SIP gateway is an Audiocodes SBC (OT-SBC).
- 07 Nov 2021 04:52
- Forum: Lucent Technologies
- Topic: standard installation oxe 12.4 version M5.20480f
- Replies: 3
- Views: 2351
Re: standard installation oxe 12.4 version M5.20480f
Hi,
did you do all the steps that are explained in this document? => oxe12.4_im_ApplianceServer_8AL91029USAI_3_en.pdf
did you do all the steps that are explained in this document? => oxe12.4_im_ApplianceServer_8AL91029USAI_3_en.pdf
- 16 Mar 2021 06:53
- Forum: SIP Extension
- Topic: 8001 only showing initializing
- Replies: 2
- Views: 2860
Re: 8001 only showing initializing
Hi,
have you checked out the knowledge base article 000038002 on the businessportal?
have you checked out the knowledge base article 000038002 on the businessportal?
- 13 Dec 2019 14:18
- Forum: CSTA
- Topic: CSTA Trunk ID
- Replies: 3
- Views: 4231
Re: CSTA Trunk ID
Hi,
thanks for the quick reply. Do you have an example how the data is provided? Is it provided by a neqt, in a hex number or decimal? Or how can we check that the correct data is transferred from the OXE via CSTA to the T-Server? I can't see the data anywhere in the csta logs.
thanks for the quick reply. Do you have an example how the data is provided? Is it provided by a neqt, in a hex number or decimal? Or how can we check that the correct data is transferred from the OXE via CSTA to the T-Server? I can't see the data anywhere in the csta logs.
- 13 Dec 2019 08:17
- Forum: CSTA
- Topic: CSTA Trunk ID
- Replies: 3
- Views: 4231
CSTA Trunk ID
Hi, I have a problem with the trunk ID transmitted in CSTA from the genesys T-Server to an external voice recording solution. The T-Server always transmits the same trunkID and OtherTrunkID. Now we have done some debugging on the OXE and in the CSTA traces we can see that the OXE always transmits th...
- 22 Mar 2019 06:19
- Forum: Trunk Groups
- Topic: Simulate progress message
- Replies: 2
- Views: 4080
Re: Simulate progress message
Yes I'm also quite sure that they should just increase some kind of timer but they are not willing/able to do so...
- 19 Mar 2019 14:22
- Forum: Trunk Groups
- Topic: Simulate progress message
- Replies: 2
- Views: 4080
Simulate progress message
Hi, we have a tie line from an OXE (release 4.1) to an ISDN-SIP gateway. The OXE just simulates an ISDN-Trunk to the ISDN-SIP-Gateway. Following calls are working: - internal subscriber of the OXE to the ISDN-SIP-Gateway - Users behind the ISDN-SIP Gateway to the internal users of the OXE - external...
- 04 Mar 2016 10:29
- Forum: GENESYS
- Topic: ACW after internal call
- Replies: 7
- Views: 7705
Re: ACW after internal call
Hi, yes we are doing a supervised transfer to this RSI or it's more a enquiry call to this RSI. Agent 1 is in conversation with an external call and needs help on some topics, so he calls the internal number of the RSI and talks to another agent (Agent 2). After the call Agent 2 is seen as ready on ...