Search found 38 matches

by janisk
11 Jul 2014 09:05
Forum: MAIN
Topic: SIP trunk connection to OpenTouch
Replies: 6
Views: 5961

Re: SIP trunk connection to OpenTouch

I upgraded our Open Touch Business Edition to version 2.0. We still have SIP trunk to remote OXO defined in OXE part of OT. But remote users are not able to call OT Conversation users again. Adding OXO address like I did in version 1.3 does not help anymore I connected to OT with Genesys Configurati...
by janisk
17 Apr 2014 04:10
Forum: OTBE - OpenTouch Business Edition
Topic: OTBE 2.0 installation - OMS disk is missing
Replies: 1
Views: 2100

Re: OTBE 2.0 installation - OMS disk is missing

Just got missing OMS iso file from technical support FTP server.
by janisk
17 Apr 2014 02:22
Forum: OTBE - OpenTouch Business Edition
Topic: OTBE 2.0 installation - OMS disk is missing
Replies: 1
Views: 2100

OTBE 2.0 installation - OMS disk is missing

Hi, Today I got problem installing OTBE 2.0.000.092. I used ALEDS 3.0.6.3 and selected OTBE +tts on server. OMS iso field left empty in ALEDS as I don't see it on Alcatel BP site. But installation of OXE virtual machine asks for this DVD and is not installing OXE. Does anyone know: 1) where to get t...
by janisk
26 Mar 2014 05:00
Forum: OmniVista 8770
Topic: 8770 with OXO License issue
Replies: 5
Views: 4853

Re: 8770 with OXO License issue

Problem is solved in version 1.3.08.00.c patch H. Just download setup files from Alcatel site Omnivista section. Patch is included. It is not if you install OTBE version of Omnivista.
by janisk
02 Nov 2013 11:43
Forum: OmniVista 8770
Topic: Change Port HTTP
Replies: 6
Views: 4212

Re: Change Port HTTP

I had problem recently when 8770 installation script reported port 80 as used when I just had browser opened - port 80 was on remote end of connection. Did you open internet browser during setup?

Janis
by janisk
28 Oct 2013 08:03
Forum: MAIN
Topic: SIP trunk connection to OpenTouch
Replies: 6
Views: 5961

Re: SIP trunk connection to OpenTouch

OT users (OXO management) declared separated in ARS, with IP address of OT? No, both OT and OXE users are declared in OXO ARS with IP address of OXE. OXO reject calls from IP addresses not present in Automatic Route System management. The other end (OXE) is rejecting calls in my case. But idea is s...
by janisk
25 Oct 2013 02:28
Forum: MAIN
Topic: SIP trunk connection to OpenTouch
Replies: 6
Views: 5961

Re: SIP trunk connection to OpenTouch

This means that the called number doesn't exist on OT side. It does. OXE users can call same number without any problems. I've found an idea in Alcatel-Lucent OpenTouch R1.x Troubleshooting guide in chapter "13.6.10 No way to call from MTW". I connected to OT with Genesys Configuration Ma...
by janisk
21 Oct 2013 08:39
Forum: MAIN
Topic: SIP trunk connection to OpenTouch
Replies: 6
Views: 5961

SIP trunk connection to OpenTouch

Hello, Can someone advice me how to connect OpenTouch system to OXO via SIP trunk? We have OT 1.3.000.052 and OXO 9.1. There is SIP trunk group and external gateway created in OXE. We can call OXE users from OXO without any problems. But OT users are not reachable. There is no problem between OXE an...
by janisk
21 Oct 2013 03:22
Forum: MAIN
Topic: Country specific dialing rules
Replies: 2
Views: 2198

Re: Country specific dialing rules

Thanks for sharing your experience.

Janis

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