Transfer to ACD

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elkiwi
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Transfer to ACD

Post by elkiwi »

It is possible to make an attended transfer to an ACD? How?

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tgn
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Re: Transfer to ACD

Post by tgn »

if you mean the oxe ccd... -> try the option "supervised transfer" in the pilot options.

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elkiwi
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Re: Transfer to ACD

Post by elkiwi »

Hi tgn, thanks for your reply

No, it has a GVP. I found this parameter on RSI configuration but i think is not the same.

mgr/applications/CCD/RSI --> RSI Supervised transfer
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cavagnaro
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Re: Transfer to ACD

Post by cavagnaro »

Make your mind...to an ACD Pilot or to a RSI? GVP is SIP so how are you doing the integration? All depends on how are you configuring the platforms.
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