Hunt Group Name Dial

pcx-amateur
Member
Posts: 10
Joined: 25 Apr 2016, 08:21

Hunt Group Name Dial

Postby pcx-amateur » 12 Jan 2017, 04:58

Hi all,

I have a rather simple question.
I have a working hunt group with two members.
How can I make the name of the hunt group available via the directory, so users can find it.
Do I have to create a speed dial or Phonebook entry?

Thank you for your help.

dartzen
Member
Posts: 35
Joined: 27 Dec 2010, 13:07

Re: Hunt Group Name Dial

Postby dartzen » 13 Jan 2017, 03:14

The Hunt group name should be automatically available through call by name as soon as you set it. Are you on OXO or OXE?

pcx-amateur
Member
Posts: 10
Joined: 25 Apr 2016, 08:21

Re: Hunt Group Name Dial

Postby pcx-amateur » 16 Jan 2017, 02:06

Unfortunately it isn't.
At first it had the same name as one of the members but I changed it to be sure there are no conflicts. But still I can't name dial it.
I'm on OXE.

Thanks.

dartzen
Member
Posts: 35
Joined: 27 Dec 2010, 13:07

Re: Hunt Group Name Dial

Postby dartzen » 16 Jan 2017, 04:35

OK, I've just checked with my test system, I have the same. If you manually create a phone book entry it works. Just create the number in the phone book with alias 0 and it should work.

pcx-amateur
Member
Posts: 10
Joined: 25 Apr 2016, 08:21

Re: Hunt Group Name Dial

Postby pcx-amateur » 16 Jan 2017, 07:46

Creating a phone book entry with alias 0 did in fact work, thank you.
Is it possible to have a tandem set as a hunt group member?
When I try to add a number that has a DECT set assigned, I get an error: "Tandem forbidden in parallel PCX".
Does "parallel" refer to the "circular search type" of the hunt group?

Thank you.

vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3144
Joined: 23 Sep 2004, 06:47
Location: Russia

Re: Hunt Group Name Dial

Postby vad » 16 Jan 2017, 09:36

parallel HG - all set rings simultaneously. In such TG forbidden to use multi-line sets. Set with DECT in tandem - multi-line.
If you need functional as parallel HG but with multi-line set - use MLA or set supervision instead of HG (route call to one set - for another sets program set supervision).

pcx-amateur
Member
Posts: 10
Joined: 25 Apr 2016, 08:21

Re: Hunt Group Name Dial

Postby pcx-amateur » 16 Jan 2017, 11:24

Ok, thanks for the clarification.

So here is my situation:
I have this tandem set and I have a bell installed in a production area which is connected to an analog port.
The problem is that employees don't hear the telephone ring, therefor the (louder) bell on the wall.
My plan was to set up a parallel hunt group, so both the bell and the phone (and the tandem dect set) ring.
Unfortunately an analog port cannot supervise anything and if I do it the other way round, users would have to pick the call by pushing a button and can't just pick up the handset.
For some users that might already be too confusing.

Is there any way to get this working? Maybe there is a way using supervision that I'm just not aware of. If not that's also ok.
What does MLA mean?

Thanks.

User avatar
murraya
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 884
Joined: 16 Oct 2007, 02:35

Re: Hunt Group Name Dial

Postby murraya » 17 Jan 2017, 04:46

the quickest way may be to just have the bell in the group and supervise the bell on the multiline phone.
Best Regards
Murray

ACSE 10.0 corporate
ACSE 6.x IPT data


Return to “Beginner's questions about the Crystal Hardware”

Who is online

Users browsing this forum: No registered users and 4 guests