Hunt Group Name Dial

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pcx-amateur
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Joined: 25 Apr 2016 08:21

Hunt Group Name Dial

Post by pcx-amateur » 12 Jan 2017 04:58

Hi all,

I have a rather simple question.
I have a working hunt group with two members.
How can I make the name of the hunt group available via the directory, so users can find it.
Do I have to create a speed dial or Phonebook entry?

Thank you for your help.

dartzen
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Joined: 27 Dec 2010 13:07

Re: Hunt Group Name Dial

Post by dartzen » 13 Jan 2017 03:14

The Hunt group name should be automatically available through call by name as soon as you set it. Are you on OXO or OXE?

pcx-amateur
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Joined: 25 Apr 2016 08:21

Re: Hunt Group Name Dial

Post by pcx-amateur » 16 Jan 2017 02:06

Unfortunately it isn't.
At first it had the same name as one of the members but I changed it to be sure there are no conflicts. But still I can't name dial it.
I'm on OXE.

Thanks.

dartzen
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Posts: 40
Joined: 27 Dec 2010 13:07

Re: Hunt Group Name Dial

Post by dartzen » 16 Jan 2017 04:35

OK, I've just checked with my test system, I have the same. If you manually create a phone book entry it works. Just create the number in the phone book with alias 0 and it should work.

pcx-amateur
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Re: Hunt Group Name Dial

Post by pcx-amateur » 16 Jan 2017 07:46

Creating a phone book entry with alias 0 did in fact work, thank you.
Is it possible to have a tandem set as a hunt group member?
When I try to add a number that has a DECT set assigned, I get an error: "Tandem forbidden in parallel PCX".
Does "parallel" refer to the "circular search type" of the hunt group?

Thank you.

vad
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Re: Hunt Group Name Dial

Post by vad » 16 Jan 2017 09:36

parallel HG - all set rings simultaneously. In such TG forbidden to use multi-line sets. Set with DECT in tandem - multi-line.
If you need functional as parallel HG but with multi-line set - use MLA or set supervision instead of HG (route call to one set - for another sets program set supervision).

pcx-amateur
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Re: Hunt Group Name Dial

Post by pcx-amateur » 16 Jan 2017 11:24

Ok, thanks for the clarification.

So here is my situation:
I have this tandem set and I have a bell installed in a production area which is connected to an analog port.
The problem is that employees don't hear the telephone ring, therefor the (louder) bell on the wall.
My plan was to set up a parallel hunt group, so both the bell and the phone (and the tandem dect set) ring.
Unfortunately an analog port cannot supervise anything and if I do it the other way round, users would have to pick the call by pushing a button and can't just pick up the handset.
For some users that might already be too confusing.

Is there any way to get this working? Maybe there is a way using supervision that I'm just not aware of. If not that's also ok.
What does MLA mean?

Thanks.

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murraya
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Re: Hunt Group Name Dial

Post by murraya » 17 Jan 2017 04:46

the quickest way may be to just have the bell in the group and supervise the bell on the multiline phone.
Best Regards
Murray

ACSE 10.0 corporate
ACSE 6.x IPT data

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