Problem when call to any call center

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fabiocorreia
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Problem when call to any call center

Post by fabiocorreia » 08 Jan 2018 09:42

Dear all,

We are having a problem when we call to any number like "0800...", "0400..."
this kind of number is call center of any company. For example after you call to
these kind of number, the central tells you to choice some option, for exemple "1" for sales;
"2" for parts, "3" for sugestions, ....

when we choose one option using phone in Alcatel Ominix PCX Enterprise, the call
falls and stop working, with some voice from Alcatel, Dou you know what is this kind
of problem ? I don´t know if is something related to suffix..


Thanks a lot
Fabio

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cavagnaro
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Re: Problem when call to any call center

Post by cavagnaro » 08 Jan 2018 09:52

You sure you are sending and pressing dtmf key before choosing the option at call?


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fabiocorreia
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Re: Problem when call to any call center

Post by fabiocorreia » 09 Jan 2018 07:55

Thank you for help cavagnaro,
i used dtmf in phone device menu during call, and it works,

Another question , is possible setup in mgr ? or always when i dial to this kind i must submit manually in device,

Thank you again
Fabio

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cavagnaro
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Re: Problem when call to any call center

Post by cavagnaro » 09 Jan 2018 09:31

Idea is that your phone is a multi line device, you may wanna call your partner when you have an all ready on going call.
You can set dtmf always in the trunk side.
Depends on your needs

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