I have been to visit a client for a phone system issue, specifically with their voicemail access and setup.
They have an Alcatel Office 4200C Phone System.
While I have worked with Alcatel PABX's in the past I don't presently have the specific interface cable or software in order to resolve this issue.
I had contacted a business I found who apparently provides the 4200 software for free, so I am waiting for their reply during their business hours.
I noticed someone in the forums here has previously uploaded a V24 interface cable pinout, as I will likely need to make up a a cable to connect from my laptop (and try to find or buy a new com port adapter).
Should this be all the information I will need in order to connect, reset any passcodes, configure email on handsets properly?
Look forward to your responses, as this is something I would like to be able to support again.
Alcatel 4200C Voicemail
-
- Member
- Posts: 3
- Joined: 20 Jan 2017 02:54
- Location: Perth, Western Australia
- Contact:
-
- Member
- Posts: 3
- Joined: 20 Jan 2017 02:54
- Location: Perth, Western Australia
- Contact:
Re: Alcatel 4200C Voicemail
I just wanted to followup on the last post with more details.
The exact system information from what I could find on the sticker is:
Alctatel Office 4200C
2T0-8UA-4Z ISD
3BC08008KN
It also has CAU310/ and CAU320/ on the side, apparently it had been updated in 2000
However there is still the issue of the correct interface/comm cable required.
As well as matching up the correct version of the Alcatel software, since there seems to be a number of options to select during the setup process.
Appreciate your feedback
The exact system information from what I could find on the sticker is:
Alctatel Office 4200C
2T0-8UA-4Z ISD
3BC08008KN
It also has CAU310/ and CAU320/ on the side, apparently it had been updated in 2000
However there is still the issue of the correct interface/comm cable required.
As well as matching up the correct version of the Alcatel software, since there seems to be a number of options to select during the setup process.
Appreciate your feedback
-
- Member
- Posts: 3
- Joined: 20 Jan 2017 02:54
- Location: Perth, Western Australia
- Contact:
Re: Alcatel 4200C Login/Voicemail setup
Seems I had an issue with my cable which has since been resolved, tested on TV at home with serial commands, i suspect the other cable was not a null cable.
However...
Still there is the issue of logging in to the system with PCMMC software, there is obviously a password required.
Client has no documentation for this, can anyone suggest some options to try?
However...
Still there is the issue of logging in to the system with PCMMC software, there is obviously a password required.
Client has no documentation for this, can anyone suggest some options to try?