user cannot access private TG

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acamup
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user cannot access private TG

Post by acamup » 18 Apr 2017 14:55

hi,
i have release 11.0 oxe and have one private ABC-F TG.my problem is that the users cannot access to TG (After prefix - channel free), attendant can access this TG?Can any one help me?Thanks.

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tgn
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Re: user cannot access private TG

Post by tgn » 18 Apr 2017 16:07

connection cos checked?

regards...


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cavagnaro
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Re: user cannot access private TG

Post by cavagnaro » 18 Apr 2017 16:07

Check public category for that user and entity

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vad
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Re: user cannot access private TG

Post by vad » 18 Apr 2017 23:33

Users cannot access - explain more exactly:
- user dial prefix and have info "forbidden"
- or user dial prefix and number and have "disconnect"?

Make t3 trace.
You can have some problem:
- access not authorized by COS (access COS, public network COS
- PBX send wrong called number (add installation number from user entity in front of really dialled number)

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acamup
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Re: user cannot access private TG

Post by acamup » 19 Apr 2017 02:51

Yes, user dial prefix((After prefix - channel free) and number and have "disconnect", attendant dail prefix and number can access this TG.

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acamup
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Re: user cannot access private TG

Post by acamup » 19 Apr 2017 09:25

Dear Sirs Thanks for your help, problem solved, access not authorized by connection COS.

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