After DISA Calls are not routing to Attendant

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Yasin
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After DISA Calls are not routing to Attendant

Post by Yasin » 27 Feb 2019 12:14

Dear All,
I have issue in OXE CH.
"Calls are not routing to attendant Group AABB after Full DISA playing. " Calls are going to attendant when we press 0 during DISA but after DISA calls are nt landing to Attendant Group AABB or any attendant.

Entity 0 is used for attendant.
Routing Number in trunk also defined as AABB.
Entity 0 Table is also defined for call distribution.
Any suggestions???
Yain Saleemi
ACFE R.12.2
Always open for Learning

vad
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Re: After DISA Calls are not routing to Attendant

Post by vad » 27 Feb 2019 22:15

You wait 30 sec (not just end of VG) and call not routed to attendant?

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