Transfer Call in OXO SIP Trunk

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theafien
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Posts: 6
Joined: 18 Aug 2014 10:00

Transfer Call in OXO SIP Trunk

Post by theafien » 18 Aug 2014 10:13

Hello guys!!

Im developing one IVR integration with OXO Private Sip Trunk. The IVR attend normal, rtp is sent normal too, but in transfer call one 400 bad request is received.

See SIP transaction:

I'm trying transfer call to 8862 extension.

Sent
REFER sip:aaa.bbb.ccc.ddd;transport=UDP SIP/2.0
Max-Forwards: 70
Expires: 0
Refer-To: <sip:8862@aaa.bbb.ccc.ddd>
Referred-By: <sip:55453000@eee.fff.ggg.hhh;user=phone>;tag=f30dd4bd7fba452183fc00bce6e51f02
Via: SIP/2.0/UDP eee.fff.ggg.hhh:5060;branch=z9hG4bK-d10f430b6598491da88ca30357c87b3f
Contact: "55453000" <sip:55453000@eee.fff.ggg.hhh:5060;transport=UDP>;q=1
To: <sip:554530378865@aaa.bbb.ccc.ddd;user=phone>;tag=e92606191d72b8f780a5088b9ebf2d22
From: <sip:55453000@eee.fff.ggg.hhh;user=phone>;tag=f30dd4bd7fba452183fc00bce6e51f02
Call-ID: 63c6316f5f9fc9cf0e5caa05223a4d33@aaa.bbb.ccc.ddd
CSeq: 1 REFER
User-Agent: MyUserAgent
Content-Length: 0

Received
SIP/2.0 400 Bad Request
Warning: 399 aaa.bbb.ccc.ddd "Malformed headers : Referred-By "
To: <sip:554530378865@aaa.bbb.ccc.ddd;user=phone>;tag=e92606191d72b8f780a5088b9ebf2d22
From: <sip:55453000@eee.fff.ggg.hhh;user=phone>;tag=f30dd4bd7fba452183fc00bce6e51f02
Call-ID: 63c6316f5f9fc9cf0e5caa05223a4d33@aaa.bbb.ccc.ddd
CSeq: 1 REFER
Via: SIP/2.0/UDP eee.fff.ggg.hhh:5060;branch=z9hG4bK-d10f430b6598491da88ca30357c87b3f
Content-Length: 0

Any ideia?


PS: in OXE works perfect!

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cavagnaro
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Re: Transfer Call in OXO SIP Trunk

Post by cavagnaro » 18 Aug 2014 11:14

This isn't OXE, please post correctly...
Ignorance is not the problem, the problem is the one who doesn't want to learn

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cavagnaro
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Re: Transfer Call in OXO SIP Trunk

Post by cavagnaro » 18 Aug 2014 11:52

Also, I guess OXO doesn't like the ;tag=f30dd4bd7fba452183fc00bce6e51f02 outside the <>. See if your IVR has a way to remove them
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer

theafien
Member
Posts: 6
Joined: 18 Aug 2014 10:00

Re: Transfer Call in OXO SIP Trunk

Post by theafien » 18 Aug 2014 12:43

cavagnaro wrote:Also, I guess OXO doesn't like the ;tag=f30dd4bd7fba452183fc00bce6e51f02 outside the <>. See if your IVR has a way to remove them
I believe the problem is actually the property tag, I will test and I report

theafien
Member
Posts: 6
Joined: 18 Aug 2014 10:00

Re: Transfer Call in OXO SIP Trunk

Post by theafien » 18 Aug 2014 14:14

Cavagnaro, I have a SIP troubleshooting guide OXE, knows some of OXO or similar?
I am partner and is a hell find documentation on site. I was looking for something related to OXE but frustrated me.

theafien
Member
Posts: 6
Joined: 18 Aug 2014 10:00

Re: Transfer Call in OXO SIP Trunk

Post by theafien » 18 Aug 2014 16:00

cavagnaro wrote:Also, I guess OXO doesn't like the ;tag=f30dd4bd7fba452183fc00bce6e51f02 outside the <>. See if your IVR has a way to remove them
I removed tag from Referred-By parameters and now the PBX not response more REFER request.

My similar request:
REFER sip:aaa.bbb.ccc.ddd;transport=UDP SIP/2.0
Max-Forwards: 70
Expires: 0
Refer-To: <sip:8862@aaa.bbb.ccc.ddd>
Referred-By: <sip:55453000@eee.fff.ggg.hhh;user=phone>
Via: SIP/2.0/UDP eee.fff.ggg.hhh:5060;branch=z9hG4bK-d10f430b6598491da88ca30357c87b3f
Contact: "55453000" <sip:55453000@eee.fff.ggg.hhh:5060;transport=UDP>;q=1
To: <sip:554530378865@aaa.bbb.ccc.ddd;user=phone>;tag=e92606191d72b8f780a5088b9ebf2d22
From: <sip:55453000@eee.fff.ggg.hhh;user=phone>;tag=f30dd4bd7fba452183fc00bce6e51f02
Call-ID: 63c6316f5f9fc9cf0e5caa05223a4d33@aaa.bbb.ccc.ddd
CSeq: 1 REFER
User-Agent: MyUserAgent
Content-Length: 0
OXO transfer call with REFER or RE-INVITE with Replaces?

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