sorry the memory is full

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trentq
Member
Posts: 10
Joined: 10 Jun 2014 23:26

sorry the memory is full

Post by trentq » 29 Mar 2017 03:00

Hi All

I a problem just started when someone calls in our main number after hours, instead of getting the after hours message and voicemail, they just hear 'sorry the memory is full' over and over again.

Does anyone know where to look to fix this?

Cheers
T

vad
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Joined: 23 Sep 2004 06:47
Location: Russia

Re: sorry the memory is full

Post by vad » 29 Mar 2017 04:43

Main number, after hours message, calls - IAA/AA? Calls - internal/external? Some info about your system and management will be good (I forgot my magic ball at home).
May be - your VM mail box - full.

trentq
Member
Posts: 10
Joined: 10 Jun 2014 23:26

Re: sorry the memory is full

Post by trentq » 29 Mar 2017 05:47

It is incoming calls from outside. the number is a call queue. Its an OmniPCX device. I use the OMC program to manage. I don't know the system very well that's is why I came here for help.

vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3481
Joined: 23 Sep 2004 06:47
Location: Russia

Re: sorry the memory is full

Post by vad » 29 Mar 2017 06:01

Topic was moved - because your PBX - not OmniPCX Enterprise (OXE) but OmniPCX Office OXO).

trentq
Member
Posts: 10
Joined: 10 Jun 2014 23:26

Re: sorry the memory is full

Post by trentq » 29 Mar 2017 22:02

ok thanks, is anyone able to assist me please?

alexeik
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Posts: 260
Joined: 26 Apr 2007 10:47
Location: Bad Oeynhausen, germany

Re: sorry the memory is full

Post by alexeik » 30 Mar 2017 07:38

seems a full mailbox...

you can check with omc

-> voice processing -> statistic
Tab mailboxes

trentq
Member
Posts: 10
Joined: 10 Jun 2014 23:26

Re: sorry the memory is full

Post by trentq » 30 Mar 2017 09:04

thank you for replying, that tab shows 0 messages

alexeik
Member
Posts: 260
Joined: 26 Apr 2007 10:47
Location: Bad Oeynhausen, germany

Re: sorry the memory is full

Post by alexeik » 30 Mar 2017 09:16

then its hard to guess... ask your partner who sold the pbx...

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