Problems dialing internal extensions

Post Reply
Operations
Member
Posts: 1
Joined: 05 Feb 2019 20:27

Problems dialing internal extensions

Post by Operations »

Hello,

We have Alcatel-Lucent OmniPCX Office software with 8029 premium desk phones. I have set up an Auto-Attendant with three options:
1: Remain on hold to speak to a telephone operator
2: Dial the extension of a staff member
3: Leave a voicemail

When clients ring in, they are reporting Option 2 doesn't work. We tried it just now and got the message 'the person you are calling is busy' although no one was using the phone.

Does anyone know what would cause this?

Any comments/assistance is much appreciated.
Top
Post Reply

Return to “Beginner's questions about the OmniPCX OFFICE”