immediate and remote forward only working on internal extensions but not external calls
immediate and remote forward only working on internal extensions but not external calls
Hi guys,
I need your help. Our immediate and remote forward is not working as before. As before if i set an immediate forward on my alcatel 4010 phone to my mobile ( that is,all incoming calls to my extension, whether internal or external, will be diverted to my mobile) , but now only the internal calls are being diverted to my mobile, and all the external calls to my extension ( if i set immediate forward) goes to the operator. how can i check and fix this?
I need your help. Our immediate and remote forward is not working as before. As before if i set an immediate forward on my alcatel 4010 phone to my mobile ( that is,all incoming calls to my extension, whether internal or external, will be diverted to my mobile) , but now only the internal calls are being diverted to my mobile, and all the external calls to my extension ( if i set immediate forward) goes to the operator. how can i check and fix this?
Re: immediate and remote forward only working on internal extensions but not external calls
What was changed? External line type, sharing&barring? Release?
Re: immediate and remote forward only working on internal extensions but not external calls
Thank you for the response. last 3 months ago we have upgraded the software version from R6.x to R11.x
Re: immediate and remote forward only working on internal extensions but not external calls
Check if under the subscriber in "Dynamic Routing" the box "Diversion Apply" is set for internal and external calls.
Re: immediate and remote forward only working on internal extensions but not external calls
I'm using Alcatel Omnivista 8770, where can i find the subscribers settings??dartzen wrote:Check if under the subscriber in "Dynamic Routing" the box "Diversion Apply" is set for internal and external calls.
Re: immediate and remote forward only working on internal extensions but not external calls
Your PBX - OXO or OXE?
Re: immediate and remote forward only working on internal extensions but not external calls
It's OXEvad wrote:Your PBX - OXO or OXE?
Re: immediate and remote forward only working on internal extensions but not external calls
Check Connection COS 5 (usually TG connection COS) - manage 1 for 5-5.
Re: immediate and remote forward only working on internal extensions but not external calls
And what?
You have some problem? Describe you management and what is your problem.
You have some problem? Describe you management and what is your problem.