multiline from external line

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messias
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Joined: 01 Jul 2016 06:43

multiline from external line

Post by messias » 24 Jun 2017 08:10

Hello friends
I'm facing this problem..my office pbx is an 4400 omniPCX. I have set the multiline function in one user and works fine IF all calls are internal. So for example lets say userA has the multiline function, and receives a call from userB. If userC calls userA, then userA gets a notification for second call. That's ok. But if someone tries to call userA (while talking with userB) from external line, then he gets a busy tone.
I suppose something is wrong with Public Network Category, and the Telephone facility id of userA?

In public Network Category, I changed all "incoming NDDI hold on busy set" from 0 to 1 but nothing changed..

thanks!

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tgn
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Location: Germany

Re: multiline from external line

Post by tgn » 24 Jun 2017 11:37

try "Incom. DID hold on busy set".

regards...


--- back to basics... focus your eyes to the essential things... ---
--- back to basics... focus your eyes to the essential things... ---

messias
Member
Posts: 11
Joined: 01 Jul 2016 06:43

Re: multiline from external line

Post by messias » 24 Jun 2017 13:14

great! it works!! thank you tgn!!
should I leave both incom.NDDI and DDI with 1, or just DDI? It works just with DDI but I don't know what NDDI stands for.

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tgn
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Location: Germany

Re: multiline from external line

Post by tgn » 24 Jun 2017 14:20

DID == direct inward dial
in this case you have a "head" number follwed by the extension number.

NDDI == no direct dial in
in this case you have only "one" external number.

there is no need to set the NDDI Option to 1, if you don't have any NDDI trunks.

regards...


--- back to basics... focus your eyes to the essential things... ---
--- back to basics... focus your eyes to the essential things... ---

messias
Member
Posts: 11
Joined: 01 Jul 2016 06:43

Re: multiline from external line

Post by messias » 24 Jun 2017 15:03

ok! thank you my friend!

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