Dear Unleashed Team,
problem : we unable to receive trunk incoming calls , but no problem in outgoing calls.
the system : Crystal hardware and software version is 10 and Analog trunk card type is NDDI2.
troubleshoot actions :
reset coupler >>>> don't solve the problem
resart the PABX >>>>this solve the problem
Thank you for your support
Analog trunk line terminate calls
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: Analog trunk line terminate calls
Solves for how long? All lines have same behavior?
Enviado de meu E6633 usando Tapatalk
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
-
- Member
- Posts: 33
- Joined: 11 Apr 2017 03:45
Re: Analog trunk line terminate calls
1. this problem happens from two weeks, and every week we must restart the PABX,
2. this behavior happen in two analog trunk lines.
2. this behavior happen in two analog trunk lines.
- cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
- Contact:
Re: Analog trunk line terminate calls
Maybe try to check cabling on those two. If you swap the line ports with others which work fine, what line fails?
If it is the same, then probably problem is that line.
If the working one begins to fail then you may need to change board to try to fix the issue
Enviado de meu E6633 usando Tapatalk
If it is the same, then probably problem is that line.
If the working one begins to fail then you may need to change board to try to fix the issue
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer