Unknown Mailbox number

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DePaulPrep
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Unknown Mailbox number

Post by DePaulPrep » 12 Jul 2018 14:38

I set up a new employee with an unused extension #. He can call out and receive calls from this extension #, but calls will not go into voice mail if he does not answer. The message is: unknown mailbox #.

We are using Alcatel Omni Vista 4760 (Omni-01); VM 4645. The extension # is listed under users when I look it up in Omni Vista 4760/configuration/PCX.
However, when I use Eva_tool (Option #1, then Option #5) = List mailboxes and nodes, the extension # does not exist?

How do I correct this?
Thanks,
KH

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oldboy
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Re: Unknown Mailbox number

Post by oldboy » 13 Jul 2018 01:25

Remove the number under VM and then validate, then re create it and see if it creates another mailbox for you
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Re: Unknown Mailbox number

Post by vad » 13 Jul 2018 01:44

When user was created - VM number was declared in user parameters or not?

DePaulPrep
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Re: Unknown Mailbox number

Post by DePaulPrep » 17 Jul 2018 10:31

I am learning as I go. The person who handled this left us with only general instructions.

Oldboy: I do not know how to remove a # and then re create it. I deleted a mailbox in Eva_tool and was unable to add it back?

vad: Looks like the VM # is in the user parameters.

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Re: Unknown Mailbox number

Post by vad » 17 Jul 2018 23:29

"vad: Looks like the VM # is in the user parameters."
Not clear. User, items - Voice Mail Dir. No (number allocated for VM in PBX) and VM type - declared?
Number or declared (by default - absent) or not. Looks like - strange expresion.

DePaulPrep
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Re: Unknown Mailbox number

Post by DePaulPrep » 18 Jul 2018 11:17

Yes, the Voice mail dir. no. is allocated for VM in PBX and the VM type is declared. However, when I use Eva_tool (Option #1, then Option #5) = List mailboxes and nodes, the Voice mail dir. no. does not exist? Does that make a difference?

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oldboy
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Re: Unknown Mailbox number

Post by oldboy » 19 Jul 2018 00:20

Please go to the user and see if the voicemail number is attached to the user.
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Re: Unknown Mailbox number

Post by cavagnaro » 19 Jul 2018 10:20

If it is, blank it by putting "" and save. Then pit back the VM number.

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