IVM and outbount functionality

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dreko
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IVM and outbount functionality

Post by dreko »

Hi.

I'm integrating Alcatel IP-telephony into CRM system. I use SDK to communicate with CCA client, but there isn't lots of documentation about it.
As I understand for IVM and outbount I can use services.
So, how can I communicate with services from cod or may be how can I do it from SDK?

Thanks.
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cavagnaro
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Re: IVM and outbount functionality

Post by cavagnaro »

What is IVM?
Which Outbound? CCO? What about it?
WebServices? which one? Nor CCO or CCA provide any.
Please make your question a little bit more elaborated
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