Verint IP Voice Logger connected to Thales MSM

IP Security in general, Thales boxes, SSM (Server Security Mode), MSM (Media Security Module), etc....
User avatar
ccube
Member
Posts: 77
Joined: 04 Jun 2008 02:14
Location: Philippines

Re: Verint IP Voice Logger connected to Thales MSM

Post by ccube » 30 May 2014 03:23

Hi Aquarius,

I will try this and give you feedback. Thanks.

User avatar
tot3nkopf
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 4009
Joined: 02 Feb 2006 10:41
Location: Germany & Romania
Contact:

Re: Verint IP Voice Logger connected to Thales MSM

Post by tot3nkopf » 30 May 2014 03:34

Reboot of the INTIPs and Call server was performed when applying the encryption configuration?

User avatar
ccube
Member
Posts: 77
Joined: 04 Jun 2008 02:14
Location: Philippines

Re: Verint IP Voice Logger connected to Thales MSM

Post by ccube » 30 May 2014 03:45

Yes, I've rebooted the OXE and INTIPs after applying the encryption.

User avatar
Aquarius!
Member
Posts: 80
Joined: 28 Dec 2009 03:58
Location: Budapest

Re: Verint IP Voice Logger connected to Thales MSM

Post by Aquarius! » 30 May 2014 03:53

The encryption should be validated already.
This could be the situation when the garbled voice stream occurs.
You have try to dissconnect and reconnect the INTIP boards in the working system.

User avatar
tot3nkopf
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 4009
Joined: 02 Feb 2006 10:41
Location: Germany & Romania
Contact:

Re: Verint IP Voice Logger connected to Thales MSM

Post by tot3nkopf » 30 May 2014 04:03

Aquarius! wrote:The encryption should be validated already.
This could be the situation when the garbled voice stream occurs.
You have try to dissconnect and reconnect the INTIP boards in the working system.
If I remember right I saw this also in the past. In my case soft reboot of the INTIP did the trick...

User avatar
ccube
Member
Posts: 77
Joined: 04 Jun 2008 02:14
Location: Philippines

Re: Verint IP Voice Logger connected to Thales MSM

Post by ccube » 30 May 2014 08:01

Hi Guys,

I did a reset of the INTIP board (hardware & software) but the issue still remains. I plan to upgrade the OXE to R10.1.1. The current release is R10.1 j2.501.23.

User avatar
Aquarius!
Member
Posts: 80
Joined: 28 Dec 2009 03:58
Location: Budapest

Re: Verint IP Voice Logger connected to Thales MSM

Post by Aquarius! » 30 May 2014 08:41

Hi,

The OXE release where the encryption works properly at a firm in Hungary:

Delivery software version : j2.603 ;
Patch version : 22 ;
Encryption patch version : j2.603.22 ;
Software Version Name : R10.1.1 ;

User avatar
Aquarius!
Member
Posts: 80
Joined: 28 Dec 2009 03:58
Location: Budapest

Re: Verint IP Voice Logger connected to Thales MSM

Post by Aquarius! » 30 May 2014 09:57

Another queston.
Does the garbled voice flow occur during the real conversation or is it on the voice logger only (saved voice sample)?

User avatar
ccube
Member
Posts: 77
Joined: 04 Jun 2008 02:14
Location: Philippines

Re: Verint IP Voice Logger connected to Thales MSM

Post by ccube » 30 May 2014 19:39

Hi Aquarius,

Thanks for the info. I will upgrade to the OXE to the same Release you have mentioned. The garbled voice recording is only on the voice logger side. No problem on the real conversation.

User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 6938
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:

Re: Verint IP Voice Logger connected to Thales MSM

Post by cavagnaro » 30 May 2014 19:44

Do a wireshark capture from:
1. Logger Record Server
2. OXE traffic directly (port mirror)

See if you have also that distorsion on any of those points
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer

Post Reply

Return to “IP SECURITY / ENCRYPTION (Thales)”