Verint IP Voice Logger connected to Thales MSM

IP Security in general, Thales boxes, SSM (Server Security Mode), MSM (Media Security Module), etc....
User avatar
ccube
Member
Posts: 76
Joined: 04 Jun 2008 02:14
Location: Philippines

Re: Verint IP Voice Logger connected to Thales MSM

Post by ccube » 30 May 2014 20:16

Ok. I will try that. Thanks Cav.

User avatar
ccube
Member
Posts: 76
Joined: 04 Jun 2008 02:14
Location: Philippines

Re: Verint IP Voice Logger connected to Thales MSM

Post by ccube » 01 Jun 2014 19:16

Hi Cav,

I did manage to capture voice recording on the IP Voice Logger and Port Mirroring on the switch using Wireshark but the voice is still garbled. FYI.

User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 6899
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:

Re: Verint IP Voice Logger connected to Thales MSM

Post by cavagnaro » 02 Jun 2014 10:34

On both?? What kind of sets do you have recording?
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer

User avatar
ccube
Member
Posts: 76
Joined: 04 Jun 2008 02:14
Location: Philippines

Re: Verint IP Voice Logger connected to Thales MSM

Post by ccube » 02 Jun 2014 19:52

Yes. On both IP Voice Logger and Port Mirroring. I'm using IP Touch phones for recording.

User avatar
Aquarius!
Member
Posts: 80
Joined: 28 Dec 2009 03:58
Location: Budapest

Re: Verint IP Voice Logger connected to Thales MSM

Post by Aquarius! » 03 Jun 2014 02:11

If the voice is clear regarding IP touch terminal (as you described before), the problem could be related to the Thales MSM equipment connected to voice logger...

User avatar
tgn
Member
Posts: 768
Joined: 30 Dec 2009 17:59
Location: Germany

Re: Verint IP Voice Logger connected to Thales MSM

Post by tgn » 07 Jun 2014 09:44

Please draw me a "picture". i doesn't know the verint voice logger. how does it work? is the dr-link in use or are the switchports of the ip-phone directly mirrored to the switchport of the verint voice logger?

regards...
--- back to basics... focus your eyes to the essential things... ---

User avatar
ccube
Member
Posts: 76
Joined: 04 Jun 2008 02:14
Location: Philippines

Re: Verint IP Voice Logger connected to Thales MSM

Post by ccube » 08 Jun 2014 20:07

We use IP DR-LINK to record the IP Phones. The Verint IP Voice Logger is connected to MSM's clear ports. You will not be able to record the IP Phone conversation using Passive recording because the network is encrypted.

User avatar
Aquarius!
Member
Posts: 80
Joined: 28 Dec 2009 03:58
Location: Budapest

Re: Verint IP Voice Logger connected to Thales MSM

Post by Aquarius! » 09 Jun 2014 03:22

Accordingly it has to work as it would be a Nice system. Please check in the OXE: appropriate sw key; the proper configuration for logger.

User avatar
ccube
Member
Posts: 76
Joined: 04 Jun 2008 02:14
Location: Philippines

Re: Verint IP Voice Logger connected to Thales MSM

Post by ccube » 09 Jun 2014 03:29

I agree Aquarius. But even ALU Support is in the dark as far as this issue is concerned.

User avatar
Aquarius!
Member
Posts: 80
Joined: 28 Dec 2009 03:58
Location: Budapest

Re: Verint IP Voice Logger connected to Thales MSM

Post by Aquarius! » 09 Jun 2014 06:34

Hm. Please try to mirror the traffic of the MSM box connected to the logger on the unscrambled port. If the voice is clear here there is a problem with the logger.

Post Reply

Return to “IP SECURITY / ENCRYPTION (Thales)”