Illegal hardware key

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cm001
Member
Posts: 2
Joined: 16 Jul 2019 11:17

Illegal hardware key

Post by cm001 » 16 Jul 2019 11:32

Hello! I am having a serious problem with my OXE.

Backstory: recently, my CS board died. The seller replaced it but the system started to report unactivated every time I used the console, also it was reporting "Wrong CPU-ID". They said the message would go away as soon they change the licence within Alcatel, which they said they did.

Some time passed, the Wrong CPU-ID message is still on. Also, there are two CPU-IDs - the ID 0, which is the same as the board installed, and the ID 1, a very long ID that starts with "CCSID" and I can't delete it, the system says there is no CPU-ID 01.

Now, things got worse. Every phone here is saying "Call Installer". The message goes away for some hour every time I reload the OPS files.

I checked the settings, and this forum, did what I could, but I couldn't figure out how to fix this error:

Code: Select all

ooo Reading string-file /DHS3bin/oneshot/mtcl/objects.US0 ...
ooo Reading string-file /DHS3bin/oneshot/mtcl/spadmin.dct ...
ooo Reading string-file /DHS3bin/oneshot/mtcl/err2lov.dct ...


    Display current counters ........................... 1
    Display active file ................................ 2
    Check active file coherency ........................ 3
    Install a new file ................................. 4
    Read the system CPUID .............................. 5
    CPU-Ids management ................................. 6
    Display active and new file ........................ 7
    Display OPS limits ................................. 8
    Display ACK code ................................... 9
    Exit ............................................... 0
               choice : 3

[b]> Checking active file /DHS3data/mao/software.mao
Error: Illegal hardware key[/b]
Do you have suggestions of what to do here?

Thank you.

vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3565
Joined: 23 Sep 2004 06:47
Location: Russia

Re: Illegal hardware key

Post by vad » 18 Jul 2019 00:28

Some problem with OPS files (as I understand - new OPS files with new CPU-Id was installed).
Show us output for "spadmin@ command item 2 (Display active file), beginning (up to OPS locks)

cm001
Member
Posts: 2
Joined: 16 Jul 2019 11:17

Re: Illegal hardware key

Post by cm001 » 23 Jul 2019 11:11

vad wrote:
18 Jul 2019 00:28
Show us output for "spadmin@ command item 2 (Display active file), beginning (up to OPS locks)
Hello, vad.

I did what you said... Is this screen I saw: The Cpu Id 0differs from "Your System CPU-Id".

This is the requested output:

Code: Select all

    DLL version           = 0121

    File version          = 2
    OXE version           = 0110

    Soft Key   = [key]

    Cpu Id 0   = F104BD** 
    Cpu Id 1   = CCSID:64a86-*****-*****-*****

    Your System CPU-Id:F1003*** (Differs from Cpu Id)
    System CPU-Id not found !


    Handle 4760 = F104BD** (same as Cpu Id 0)

    Timestamp :
      Fri Feb 16 21:37:45 2018

SP_OPS_Version = 00000
    1   Group Telephony                     =          99999
    2 M Phonebook users                     =     101/   362
    4   Hotel guest sets                    =              0
    5   Multilangual voice prompts          =              1
    6   Hotel: AHL on V24                   =              1
    9   PSTN B channel                      =          99999
   10   Voice Guide                         =              1
   12   DISA                                =              0
   13   ECS Engine                          =          99999
   14   Integrated metering report          =              1
   19   Corporate netw. (ABC,ABCVPN,ISVPN)  =              0
   20   Automated attendant                 =          99999
   21   Nb of VPS ports                     =              0
   29   DECT/PWT Engine                     =              0
   38   Infocenter link                     =              1
   39   Performance                         =            362
   40   Real Time Incidents                 =            362
   41   DECT register                       =            362
   42   Accounting users                    =            362
   44   4059 SBC                            =              0
   45   4059 BLF                            =              0
   46   Fax server ABC-A link               =              0
   47   Alarms                              =            362
   49   Directory                           =            362
   50   Configuration                       =            362
   51   Real Time Metering on V24           =            362
   52   4635 Basic Package                  =              0
   56   4635 Networking OctelNet            =              0
   57   4635 Fax manager                    =              0
   58   4635 Call manager                   =              0
   59   4635 Hotel manager                  =              0
   60   4635 Nb of ports                    =              0
   61   4635 Nb of hours                    =              0
   62   4635 Nb of languages                =              0
   63   4635 Attendant manager              =              0
   65   4635 Recording manager              =              0
   66   4635 Networking AMIS                =              0

  75   Networking hospital                 =              1
   76 M CCD Agents                          =              0
   77   CCS mono-site                       =              0
   78   CRI call record interface           =              0
   79   ISVPN                               =              0
   80   VPN                                 =              0
   81   Meet me conf. between 29 parties    =              0
   82   Nb of DECT terminals                =              0
   83   Flow Metering on Ethernet           =            362
   84   4635 users                          =              0
   86   Automatic directory pop-up          =              0
   87   Beta Test                           =              0
   89   Notification server                 =              0
   90 M Roaming DECT/PWT                    =       0/     0
   91   Voice guide record from Reflexes    =              1
   94   WMI Workforce manager interface     =              0
   97   VPS users                           =              0
   98   Accounting for local calls          =            362
   99   Accounting for ABC calls            =            362
  100   CSTA profile                        =              0
  101   CSTA monitoring requests            =              0
  102   CCS multi-site                      =              0
  103   Real Time Interface                 =              0
  105   Compressed calls                    =              0
  106   Transfix Access X24/V36             =          99999
  107   4635 Visual messenger               =              0
  109   4635 IP Octel Networking            =              0
  110   4635 Global message redundancy      =              0
  111   Ubiquity                            =              0
  113   CSTA pilots monitoring              =              0
  114   TSAPI server                        =              0
  115   CCA softphone                       =              0
  116   ECC My Softphone (4980 Std)         =           5000
  117 M ECC 4980 Option (4980 Adv)          =       0/  5000
  119   4980 nomadic logged                 =           5000
  121   CLIP on VPS                         =              0
  122   ACAPI via CMIP                      =            362
  123   CSTA IVR ports monitored            =              0
  125   CCweb Agents                        =              0
  126   Hotel AHL link                      =              1
  127 M Encryption DECT/PWT users           =              0
  128   4615 ports                          =              0
  129 M ECC My Softphone (4980 Grp)         =       0/  5000
  130   CSTA voice recording type           =              2
  131   Remote LIO                          =              0
  132   IP-Trunk                            =              0
  133   Mastered conference                 =              0
  134   Multi-tenant                        =              0
  135   G729A Server                        =            180
  136   Priority                            =              0
  137   Call restriction                    =              0
  138   IP Clients                          =            125
  143   TAPI premium server                 =              0
  145   CSTA Recording B channel            =              0
  146   PWT mobility (UTAM)                 =              0
  148   IP Call Server                      =              1
  151   4635 VPIM                           =              0
151   4635 VPIM                           =              0
  152   Ith radio                           =              0
  153   SNMP Trap                           =              1
  154   Additional S0 features              =              0
  155   Additional safety features          =              1
  156   Ith                                 =              0
  157   CCA nomadic                         =              0
  158   CSTA By-pass                        =           1000
  160   CCemail Agents                      =              0
  161   CCoutbound Agents                   =              0
  162   CCoutpredial Agents                 =              0
  164   CSTA Record networked               =              0
  165   OmniPCX Enterprise release          =             45
  166   4980 multi device                   =           5000
  167   ACR data base read                  =              0
  168   Nb of HPOV node                     =              0
  169   Voice detection channels            =              0
  173 M Advanced Reflexes users             =       0/    50
  174 M Analog users                        =       0/    30
  175 M Mobile users                        =       0/     0
  176 M Advanced IP users                   =       4/   125
  177 M SIP users                           =     104/   237
  178   4645 Voice mail engine              =              1
  179 M 4645 users                          =       2/   125
  181   OmniPCX Enterprise                  =              1
  182   4645 networking                     =              1
  183   4645 additional language            =              7
  184   Integrated Gatekeeper               =              0
  185   SIP Gateway                         =              1
  186   E-CS redundancy                     =              0
  187   H323 (G711) network link            =              0
  188   SIP network links                   =              0
  189   CCTI agents                         =              0
  190   RSI call center agents              =              0
  191   Campus DECT                         =              0
  192   DREX Protocol                       =              0
  193   Embedded voice guides               =              1
  194   4645 Portal users                   =           4000
  195   CCD profile                         =              0
  196   RSI Business agents                 =              0
  197 M G729A Client                        =     107/   125
  198   G723.1 Client                       =              0
  199   Version 4400 R5.0 Ux                =              0
  200   4400 Mobiles migration              =              0
  308 M Remote extension                    =       0/     0
  309   XML telephony                       =           5000
  310 M CLIP Z                              =       0/     0
  311   ACR Networking                      =              0
  312   Scripting agents                    =              0
  313   eCC Gateway                         =              0
  314   4635 My messaging users             =              0
  316 M Standard Reflexes users             =       0/     0
  317 M Standard IP users                   =     101/     0
  318   XML IPTouch-IP engine               =              0
  325   IP-Touch Security Engine            =              0
  326 M Secured IP-Touch Phones             =              0
  327 M IP-Touch Security MCM               =              0
  328 M IP-Softphone Attendants             =       0/     0
  329 M IP-Softphone Agents                 =       0/     0
  330 M Advanced Mobile IP-Touch Users      =       0/     0
  332 M PCS max. number                     =       0/     0
  335 M Greeting Assistant                  =              0
  334   Max. IP recording                   =              5
  336   IME Stations                        =              0
  337   SIP External Voice Mails            =              0
  342 M ABC-IP Access Number                =       0/     0
  343 M MgSec Max Number                    =       0/     0
  345 M SIP extension users                 =     104/   237
  348 M Soft MSM lock                       =       0/     0
  358 M Max number of SIP TLS sets          =       0/     0
  359   Max com simultaneous SIP TLS        =              0
  363 M NOESIP TLS users                    =       0/     0
  364   Max Attendants 4059EE               =              2
  371   IPDect Users                        =              0
  384   OXE Media Servers                   =              0
  385   VoIP channels on OMS                =              0
  386   UC as a Service                     =              0
  467   ARS                                 =            362
  468   Product Type                        =          99999
  469   G723.1 Server                       =            180
  396   IPV6                                =              0
  406   OT gateways allowed                 =              0
Thank you

vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3565
Joined: 23 Sep 2004 06:47
Location: Russia

Re: Illegal hardware key

Post by vad » 24 Jul 2019 01:10

When you replace CPU - you need new OPS files with CPU-Id for new CPU.

Or your seller give you wrong OPS files, or
You not install new OPS files.

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