Call Features Problem

Are you having any trouble while you are configuring a 4400 on site ? Share it with us, maybe someone will have the solution !
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hackcow
Member
Posts: 24
Joined: 01 Dec 2015 23:05

Call Features Problem

Post by hackcow » 18 Nov 2019 22:56

Dear ,

I migrated from R5 to R12.1 one year ago, it worked normally till 5 days ago. The system was halted shutdown because of the electric breakdown.
After rebooting, the system was still working, but some call features were not. Example: call forward, cancel forward, call pickup, room status...
For details, when use these features, I will hear "the number you dialed is not authorized". I also double check phone category, and sure that all are enable (1).

I tried to delete these prefixes, then create new, not work. Delete ext and create new, not work. Both of digital and analog, are the same issue.
I tried to configure new phone cat, all features are allow (1), not work.
At last, I created new feature prefix, ex: remote forward and cancel remote forward. The attendant console worked but digital/analog were not.

The system detail: R12.1-m2300-18. CPU8/IO2N

Have you ever faced this trouble before? Please share to me experience. Thanks

haroun
Member
Posts: 943
Joined: 29 Mar 2010 11:09

Re: Call Features Problem

Post by haroun » 20 Nov 2019 04:55

Hi
can You paste the back traces When the phone try to use those feature

haroun
Member
Posts: 943
Joined: 29 Mar 2010 11:09

Re: Call Features Problem

Post by haroun » 20 Nov 2019 04:57

try those commands und usr3 (cdmao)and put the outcome
>cdmao (to go the db)
1)
>checkdb
2)
>checkinitrem

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