When agent calling to customer , the calling occur confusion

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thkim81
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Joined: 15 Jun 2009 22:57
Location: korea

When agent calling to customer , the calling occur confusion

Post by thkim81 » 21 Mar 2013 02:34

hi~

my site have call center.

agent calling to customer with out calling (IP phone to mobile phone)

but confusion call occur 2 times.

so I checked.

first case :
When agent calling time about 4 minute, then keep going confusion. confusion voice heard tele-communication firms.
so agent get the answer from customer and calling release.

second case :
when agent calling time about 10 second, then keep going confusion. confusion voice heard tele-communication firms.

I wonder where I check point ?

I think problem from tele-communication firms not oxe.

pls answer the question.

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cavagnaro
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Re: When agent calling to customer , the calling occur confu

Post by cavagnaro » 06 Aug 2014 13:52

Sorry but the translation tool you used is very bad...can't understand and even you have contradictions on it. How does an agent calls without calling?
Which is your native language?
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