Hi Team,
We have OXE system(R11.0_ K1.400.30.f) installed with 200 IP Touch phones.
the phones were working properly for several months. suddenly, all the IP phones started rebooting everyhour and the error code is 13-UA_UDP lost.
But, the GD3 and other remote shelfs are working fine without any issue. only IP phones are rebooting and not stable. we tested by connecting two ip phones in same network switch where the GD3 is connected and issue is same that ip phones also rebooting.
We checked the network switches and ip connectivity are looks proper.
below are the incidents
ADMIN-PC
19/04/16 16:14:24 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9f:cf:b7:41,550
19/04/16 16:14:26 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9f:cf:b7:4a,551
19/04/16 16:14:54 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9f:cf:b7:66,519
19/04/16 16:18:42 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9fc1:69,501
19/04/16 16:21:23 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9f:cf:b7:40,515
Anyone knows this issue? And could someone please help me?
Thanks & Regards,
Mathan
All IP Touch phones connected with OXE are rebooting
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Re: All IP Touch phones connected with OXE are rebooting
Hello,
UA-UDP link has nothing to do with GD3. It is related with CPU.
Regards
UA-UDP link has nothing to do with GD3. It is related with CPU.
Regards
- cavagnaro
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Re: All IP Touch phones connected with OXE are rebooting
Or network, all losing udpI verification packet and for "security" you get a reboot.
Do you have packet loss, delay or degradation? Tip: network guys will say by default, no...do some tests on your own
Enviado de meu E6633 usando Tapatalk
Do you have packet loss, delay or degradation? Tip: network guys will say by default, no...do some tests on your own
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
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- cavagnaro
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Re: All IP Touch phones connected with OXE are rebooting
Try another thing also, on the sets disable the reset on update on mgr/users/ip
Enviado de meu E6633 usando Tapatalk
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
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Re: All IP Touch phones connected with OXE are rebooting
looks like network issue. describe more of your network topology.
regards...
--- back to basics... focus your eyes on the essential things... ---
regards...
--- back to basics... focus your eyes on the essential things... ---
--- back to basics... focus your eyes to the essential things... ---
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Re: All IP Touch phones connected with OXE are rebooting
Hello Team,
Thanks for all..
its network issue finally. they removed two switches from network which solved this issues.
BR,
Mathan
Thanks for all..
its network issue finally. they removed two switches from network which solved this issues.
BR,
Mathan
- cavagnaro
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Re: All IP Touch phones connected with OXE are rebooting
Nice, thanks for sharing
Enviado de meu E6633 usando Tapatalk
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
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Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer