Alcatel 8118 MIPT loses connection

[rizwan_101]

Dear Stianj,

What problems you are facing with 6.5.1 ? Is it possible for you to share that HP proof of fix with me ? my email is rizwan_101@yahoo.com

Thanks.
BR

[stianj]

I didn't test 6.5.1 much, but I found out that the MIPT would start connecting again. Expect they worked just as good (or bad) as 6.4.1 did...

The problem I'm having with the 6.5.1-PoF is that sometimes my users complain that they can't hear the person in the other end. The sound is crystal clear untill it suddenly disappears. I have not been able to reproduce it myself, but I have hard back from several users about it. But they say that it's much better than before

With 6.x versions before 6.5.1-PoF we had problems with disconnected handsets, erratic sound quality and etc.

I think the PoF is locked to my MSM760 clusters serial numbers, so you should contact HP yourself for the fix. Or downgrade to 5.7.4 again, which is probably the fastest

[rizwan_101]

that gr8 ... so, this is confirm that this problem is from HP Side and not from Alcatel side ? is there anything that Alcatel can do to resolve this issue ?

[stianj]

Don't think so, I have only dealt with HP support in this matter (I did get my 8118 updated to latest FW first, but did not change anything), and they have acknowledged the problem and fixed a bug... They said they had tested it at another customer where all problems were fixed

[rizwan_101]

Ok Thanks Stianj.

I got a PCS document from Alcatel showing that on OXE Release 11.0.1 and MIPT version 5.1.30 , only HP MSM firmware version 5.7.1.0 will work properly.

Thanks alot Stianj.
BR
Rizwan