8118 stuck on interphony

Post Reply
User avatar
jonnyred
Member
Posts: 20
Joined: 22 Oct 2010 02:37

8118 stuck on interphony

Post by jonnyred » 27 Oct 2014 12:27

I appear to have a user who reports that their 8118 handset is stuck on auto answer, and i cant find anything reference this in the manuals i have. Anyone have any ideas how to switch it back off ? Cheers.

silvio
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 1223
Joined: 01 Jul 2008 10:51
Location: Germany

Re: 8118 stuck on interphony

Post by silvio » 28 Oct 2014 14:44

I know this "feature" together with dect mobiles. If headset function is enabled than the phone is on auto answer. Maybe this is the same at the wlan phone.
regards
Silvio

User avatar
jonnyred
Member
Posts: 20
Joined: 22 Oct 2010 02:37

Re: 8118 stuck on interphony

Post by jonnyred » 29 Oct 2014 05:07

Thanks we will have a look into that and i will report back any findings.

User avatar
jonnyred
Member
Posts: 20
Joined: 22 Oct 2010 02:37

Re: 8118 stuck on interphony

Post by jonnyred » 29 Oct 2014 05:17

I would like to add that this auto answer appears to only affect only internal calls, not onlt external ddi calls ?

User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 7004
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:

Re: 8118 stuck on interphony

Post by cavagnaro » 29 Oct 2014 08:19

Delete the set on OXE and recreate
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer

Post Reply

Return to “Mobile IPTouch Phones (MIPT)”