Hi All
trust everyone is well?
Hoping someone can assist.
I have a client with a WiFi solution, they have around 40+ MIPT phones
the issue i am having is that all work fine... when phone is switched on.
However... if the phone is not used for a period of time, example 10 min..... the phone loses connection (or wifi association) and the only means to get it working again is to do a hard reset (take the battery out and put it back)
any ideas?
They are using an OAW4604 controller with 22+ OAWAP65 access points
Please help
Regards
Andy
MIPT Loses association after certain period
Re: MIPT Loses association after certain period
Hi Andy,
your phones (MIPT 310/610) and AP's (AP65) sounds like a very old installation. Both are EOS since more than 6 years. So my questions: is this issue a new one? If yes - what is different now? How long did it work without this issue? Have you tested with othe phones (OT81x8)? Are all your phones involved? If no - try to exchange battery between a phone with and without issue.
regards
Silvio
your phones (MIPT 310/610) and AP's (AP65) sounds like a very old installation. Both are EOS since more than 6 years. So my questions: is this issue a new one? If yes - what is different now? How long did it work without this issue? Have you tested with othe phones (OT81x8)? Are all your phones involved? If no - try to exchange battery between a phone with and without issue.
regards
Silvio
Re: MIPT Loses association after certain period
Hi Sylvio
thanks for your response.
in response to your questions, the client is using primarily 8118 instruments with a couple of 8128's
the Wi-Fi infrastructure is fairly aged but the client is not prepared to upgrade at the moment (AP65)
they did away with the older 310/610 instruments and they did away with the SVP server and I think since then its been giving some grief.
this however was done about half a year ago, and the chap that configured it no longer works for us.
they say its a general issue and that it happens to all the phones at some point, the strange thing is, is that its only if you don't use it for a while.
e.g.: if I leave it on the table and come back a few minutes later, if you constantly using it then all is fine.
regards
Andy
thanks for your response.
in response to your questions, the client is using primarily 8118 instruments with a couple of 8128's
the Wi-Fi infrastructure is fairly aged but the client is not prepared to upgrade at the moment (AP65)
they did away with the older 310/610 instruments and they did away with the SVP server and I think since then its been giving some grief.
this however was done about half a year ago, and the chap that configured it no longer works for us.
they say its a general issue and that it happens to all the phones at some point, the strange thing is, is that its only if you don't use it for a while.
e.g.: if I leave it on the table and come back a few minutes later, if you constantly using it then all is fine.
regards
Andy
Re: MIPT Loses association after certain period
Hi Andy,
there are a lot of things to configure in OAW. In BP you finde some docs - f.e. wlan-design-guide "actuall vowlan_design_guide_r5.5_ot_r2.1_oxe_r11.1_otc_ed1_0.pdf" . Also TC0096 and TC1832. But maybe its better for you to look in an older guide (without 11n and without 11ac) - maybe R5.3.
Also you can try to update/downgrade some (or one) of the phones to find a release where the issue did not occure.
regards
Silvio
there are a lot of things to configure in OAW. In BP you finde some docs - f.e. wlan-design-guide "actuall vowlan_design_guide_r5.5_ot_r2.1_oxe_r11.1_otc_ed1_0.pdf" . Also TC0096 and TC1832. But maybe its better for you to look in an older guide (without 11n and without 11ac) - maybe R5.3.
Also you can try to update/downgrade some (or one) of the phones to find a release where the issue did not occure.
regards
Silvio
