BackTrace on Main CPU

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Felix1234
Member
Posts: 8
Joined: 01 May 2015 09:56

BackTrace on Main CPU

Post by Felix1234 » 07 Jul 2018 01:33

Hi guys,

Wondering if someone could point me in the right direction?

I am getting multiple back traces on the main PBX. This in turn locks up the CPU either forcing a CPU switch over or just locking out and a manual hard reset of the main CPU is needed.

Here is a list of the incidents on the main CPU

07/07/18 06:28:54 000001M|---/--/-/---|=0:1721=Phone exc 5, PC 0x09569742 neqt 7546
07/07/18 06:28:55 000001M|---/--/-/---|=0:1721=Phone exc 5, PC 0x09569742 neqt 7553
07/07/18 06:28:55 000001M|---/--/-/---|=0:1721=Phone exc 5, PC 0x09569742 neqt 7548
07/07/18 06:28:55 000001M|---/--/-/---|=0:1721=Phone exc 5, PC 0x09569742 neqt 7558
07/07/18 06:28:55 000001M|---/--/-/---|=1:1726=Triple exception for equipment 7546
07/07/18 06:28:56 000001M|---/--/-/---|=0:1721=Phone exc 5, PC 0x09569742 neqt 7553
07/07/18 06:28:56 000001M|---/--/-/---|=0:1721=Phone exc 14, PC 0x090bcd7b neqt 7552
07/07/18 06:28:56 000001M|---/--/-/---|=1:1726=Triple exception for equipment 7548
07/07/18 06:28:56 000001M|---/--/-/---|=0:1721=Phone exc 5, PC 0x09569742 neqt 7558
07/07/18 06:28:57 000001M|---/--/-/---|=1:1726=Triple exception for equipment 7553
07/07/18 06:28:57 000001M|---/--/-/---|=0:1721=Phone exc 5, PC 0x09569742 neqt 7552
07/07/18 06:28:57 000001M|---/--/-/---|=1:1726=Triple exception for equipment 7558
07/07/18 06:28:58 000001M|---/--/-/---|=0:1721=Phone exc 5, PC 0x09569742 neqt 7552
07/07/18 06:28:59 000001M|---/--/-/---|=1:1726=Triple exception for equipment 7552
07/07/18 06:29:03 000001M|---/--/-/---|=0:1721=Phone exc 14, PC 0x090bcd7b neqt 7545
07/07/18 06:29:04 000001M|---/--/-/---|=0:1721=Phone exc 5, PC 0x09569742 neqt 7545
07/07/18 06:29:06 000001M|---/--/-/---|=0:1721=Phone exc 5, PC 0x09569742 neqt 7545
07/07/18 06:29:06 000001M|---/--/-/---|=1:1726=Triple exception for equipment 7545
07/07/18 06:29:15 000001M|---/--/-/---|=0:1721=Phone exc 14, PC 0x090bcd7b neqt 7540
07/07/18 06:29:16 000001M|---/--/-/---|=0:1721=Phone exc 5, PC 0x09569742 neqt 7540

I have performed a bascul and the backtraces seem to follow whatever is in main.

Please see the output of the excvisu


Sat Jul 7 06:30:24 BST 2018

DELIVERY m2.300
19
dyn no patch
Sat Jul 7 06:24:36 2018

==============================
There is a new exception. Its address is : 0X09569742. Monitel time : 1496680. Date : Sat Jul 7 06:24:36 2018
Application-exception no 5, thd 3690, PC=0x09569742:156669762, eqt=7540, serv=0 --> __CHECK__
Eqt type=T_RESU, cr=1, cpl=15, der_us=0, term=129
* Backtrace: 0x08d55c5c:148200540 EBP 0x0180ce0c --> HE_GetWindow
* Backtrace: 0x08d55f4f:148201295 EBP 0x0180ce1c --> HE_SendUnmapWindows
* Backtrace: 0x08d75d84:148331908 EBP 0x0180ce60 --> HE_MinitelQuit
* Backtrace: 0x08d7624e:148333134 EBP 0x0180cea0 --> HE_MinitelTheEnd
* Backtrace: 0x08d751c1:148328897 EBP 0x0180ceb4 --> HE_MinitelSofter
* Backtrace: 0x094c9c4d:156015693 EBP 0x0180cebc --> real_main
GS=00000000 FS=00000000 ES=0000007b DS=0000007b
EDI=00000000 ESI=00000010 EBP=0180ce0c ESP0=00000000
EBX=00000011 EDX=00000000 ECX=00000000 EAX=08d55c5c
EIP=09569742 CS=00000073 ESP3=0180ce0c EFLAGS=00010297
B(53029:001) Eqt=07540 Emi=00000 {00000, 00127, 0x8d7519c} wait=0x000000,0x000000
Restarting at PC=0x094c9234:156013108, with stack=0x0180dff8:25223160


==============================
Exception again. Monitel time : 1496695. Date : Sat Jul 7 06:24:36 2018. Eqt=7551. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496705. Date : Sat Jul 7 06:24:36 2018. Eqt=7551. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496724. Date : Sat Jul 7 06:24:36 2018. Eqt=7541. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496734. Date : Sat Jul 7 06:24:36 2018. Eqt=7541. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496752. Date : Sat Jul 7 06:24:36 2018. Eqt=7542. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496762. Date : Sat Jul 7 06:24:37 2018. Eqt=7542. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496765. Date : Sat Jul 7 06:24:37 2018. Eqt=7546. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496771. Date : Sat Jul 7 06:24:38 2018. Eqt=7548. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496775. Date : Sat Jul 7 06:24:38 2018. Eqt=7546. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496776. Date : Sat Jul 7 06:24:39 2018. Eqt=7553. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496781. Date : Sat Jul 7 06:24:39 2018. Eqt=7548. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496781. Date : Sat Jul 7 06:24:39 2018. Eqt=7558. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496786. Date : Sat Jul 7 06:24:40 2018. Eqt=7553. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496791. Date : Sat Jul 7 06:24:40 2018. Eqt=7558. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496799. Date : Sat Jul 7 06:24:41 2018. Eqt=7552. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496809. Date : Sat Jul 7 06:24:42 2018. Eqt=7552. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496874. Date : Sat Jul 7 06:24:48 2018. Eqt=7545. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496884. Date : Sat Jul 7 06:24:49 2018. Eqt=7545. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496990. Date : Sat Jul 7 06:25:00 2018. Eqt=7540. Serv=0-> type=T_RESU
Exception again. Monitel time : 1497000. Date : Sat Jul 7 06:25:01 2018. Eqt=7540. Serv=0-> type=T_RESU
There is a new exception. Its address is : 0X090BCD7B. Monitel time : 1496686. Date : Sat Jul 7 06:24:36 2018
Application-exception no 14, thd 3694, PC=0x090bcd7b:151768443, eqt=7551, serv=0 --> CSIPMsgSipQuery::execute
Eqt type=T_RESU, cr=1, cpl=15, der_us=0, term=140
* Backtrace: 0x090b00e4:151716068 EBP 0x0184cddc --> CSIP_executeMsgInQueue
* Backtrace: 0x090b0c0e:151718926 EBP 0x0184cdf4 --> CSIP_receiveSipMsg
* Backtrace: 0x094c9c4d:156015693 EBP 0x0184cebc --> real_main
GS=00000000 FS=00000000 ES=0000007b DS=0000007b
EDI=295a1bd4 ESI=5788f674 EBP=0184cddc ESP0=00000000
EBX=0184cd78 EDX=0000000f ECX=02000000 EAX=02000000
EIP=090bcd7b CS=00000073 ESP3=0184cd68 EFLAGS=00010202
B(53034:001) Eqt=07551 Emi=00000 {00000, 10782, 0x90b0a14} wait=0x000000,0x000000
Restarting at PC=0x094c9234:156013108, with stack=0x0184dff8:25485304

Exception again. Monitel time : 1496715. Date : Sat Jul 7 06:24:36 2018. Eqt=7541. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496743. Date : Sat Jul 7 06:24:36 2018. Eqt=7542. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496756. Date : Sat Jul 7 06:24:37 2018. Eqt=7546. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496762. Date : Sat Jul 7 06:24:37 2018. Eqt=7548. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496767. Date : Sat Jul 7 06:24:38 2018. Eqt=7553. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496772. Date : Sat Jul 7 06:24:38 2018. Eqt=7558. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496790. Date : Sat Jul 7 06:24:40 2018. Eqt=7552. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496864. Date : Sat Jul 7 06:24:47 2018. Eqt=7545. Serv=0-> type=T_RESU
Exception again. Monitel time : 1496981. Date : Sat Jul 7 06:24:59 2018. Eqt=7540. Serv=0-> type=T_RESU
Exception again. Monitel time : 1497006. Date : Sat Jul 7 06:25:01 2018. Eqt=7551. Serv=0-> type=T_RESU
Exception again. Monitel time : 1497035. Date : Sat Jul 7 06:25:04 2018. Eqt=7541. Serv=0-> type=T_RESU
Exception again. Monitel time : 1497063. Date : Sat Jul 7 06:25:07 2018. Eqt=7542. Serv=0-> type=T_RESU
Exception again. Monitel time : 1497076. Date : Sat Jul 7 06:25:09 2018. Eqt=7546. Serv=0-> type=T_RESU
Exception again. Monitel time : 1497082. Date : Sat Jul 7 06:25:09 2018. Eqt=7548. Serv=0-> type=T_RESU
Exception again. Monitel time : 1497087. Date : Sat Jul 7 06:25:10 2018. Eqt=7553. Serv=0-> type=T_RESU
Exception again. Monitel time : 1497092. Date : Sat Jul 7 06:25:10 2018. Eqt=7558. Serv=0-> type=T_RESU
Exception again. Monitel time : 1497110. Date : Sat Jul 7 06:25:12 2018. Eqt=7552. Serv=0-> type=T_RESU
Exception again. Monitel time : 1497184. Date : Sat Jul 7 06:25:19 2018. Eqt=7545. Serv=0-> type=T_RESU
Exception again. Monitel time : 1497301. Date : Sat Jul 7 06:25:31 2018. Eqt=7540. Serv=0-> type=T_RESU
Exception again. Monitel time : 1497326. Date : Sat Jul 7 06:25:33 2018. Eqt=7551. Serv=0-> type=T_RESU

The addresses of these affected fictif coupler so I am unable to outserv the channel or do anything to try and reset this process.

I have raised an eSR with Alcatel but still waiting on them to come back to me.

Thanks

Felix1234
Member
Posts: 8
Joined: 01 May 2015 09:56

Re: BackTrace on Main CPU

Post by Felix1234 » 08 Jul 2018 01:36

Caved in a fully switched off both CPU's and back on. Backtrace has disappeared.

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