VisualAA transfer to Switchboard dropping call

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knightrider
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VisualAA transfer to Switchboard dropping call

Post by knightrider » 21 Feb 2019 05:01

Hi guys,

I have installed my first VisualAA and there is a problem. When callers choose option for Switchboard (blind transfer), it calls switchboard and the OXE disconnects after a seconds if unanswered. All other options do a blind transfer to normal extensions and there is no disconnection.

OXE R12.0 - m1.403.16.b
VisualAA - 3.0.14

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knightrider
Alcatel Unleashed Certified Guru
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Posts: 416
Joined: 14 Dec 2009 06:26
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Re: VisualAA transfer to Switchboard dropping call

Post by knightrider » 21 Feb 2019 11:43

***RESOLVED***

The Overflow Timer in Entity of the Attendants was set to 100ms (10 seconds). I don't know why (I'm sure there is some logic for this) but this timer was causing the issue. Changed the timer to 1000ms and now calls not dropping. Maybe they will after 1000ms but that is unlikely to happen.

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