Alcatel 4010 phone 1, 4 and 7 do nothing

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philipadam
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Posts: 1
Joined: 10 Mar 2020 07:05

Alcatel 4010 phone 1, 4 and 7 do nothing

Post by philipadam »

Hi,

Excuse-me if this place is not the right place to ask my question about this phone.

We are using Omnivista 4760 and OXE.

We have one Alcatel 4010 that, when I type a phone number to call someone, number 1, 4 and 7 do nothing. The only numbers I can call are other numbers (2, 3, 5, 6, 8 and 9) and phone says "paging" and then write numbers I type.

It happened when I was looking in OmniVista configuration but I don't think I updated anything special.

Do you know what could cause this problem? I already rebooted the phone with no success.

Edit: It looks like the phone is broken. Keys 1, 4 and 7 seams to just be broken. If I change the phone it is working and if I use this phone on another line it's still broken. Anyone can confirm this?

Thank you in advance for your help

haroun
Member
Posts: 979
Joined: 29 Mar 2010 11:09

Re: Alcatel 4010 phone 1, 4 and 7 do nothing

Post by haroun »

hi
since it's this only 4010 terminal wich has issue and it's not related to equipement , definitly ur set has key pad malfunctioning

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