Multiple analog sets keep ringing by themselves at night without a wakeup

kleanthis25 · Post by **kleanthis25** » 18 Jun 2010 01:28

Hi guys ,

i have a customer (hotel) with a system 4400 R 2.1 . Multiple analog sets ,usually the same rooms, start ringing by themselves at night hours 2am 3am 5am etc and i can't find a solution. i have tried everything . I have changed the cpu , dton , signal units , i even moved some analog cards to a different shelf, disabled messaging , did some changes with grounding but the problem does not go away. I can't think of anything else. please someone help.

sadim · Post by **sadim** » 18 Jun 2010 11:11

I Guess there is an Front Office AHL integration
Is that true ?

kleanthis25 · Post by **kleanthis25** » 18 Jun 2010 13:12

yes that is true (theova)

murraya · Post by **murraya** » 18 Jun 2010 21:29

My suggestion would be to get them to look at the raw data passed to OXE and see if they are setting wakup calls. What does the customer in the room here when they answer the phone?

Konstantinos.E · Post by **Konstantinos.E** » 19 Jun 2010 15:11

hello

aplications-hotel-numeric parameters-suite wake up type what is it?

did you change any timer?

kleanthis25 · Post by **kleanthis25** » 21 Jun 2010 01:16

i have already spoke to them to check it out and am waiting for an answer. The customers in the rooms said that sometimes they hear the music on hold and sometimes nothing .

kleanthis25 · Post by **kleanthis25** » 21 Jun 2010 01:30

hello,
this option that you mentioned is not available in R 2.1 . Konstantine are you from Greece ? i am from Cyprus. could you give me a phone number of yours so that we can contact you directly?

Konstantinos.E · Post by **Konstantinos.E** » 21 Jun 2010 02:41

ela re patrioth!!!:) i am from Greece yes.

about your problem.can you explain a bit better what exacly the problem is and what changes you made to fix the problem.

Did you tryed to change the cards?do you have PRA cards?
Did you try to restore the system?maybe the database crashed in some way.
Do you have DID in every room?
Do you have any incident?

Mati · Post by **Mati** » 01 Jul 2010 12:18

I don't know if it is the same but one time I find the same issue in a hotel.
The rooms called always are 1111, 1211, 1112... low numeration
The problem was another extension wich have a bad wiring. Makes contact and dials.

To find it we put a digital phone, and we wait the call registration.

sadim · Post by **sadim** » 01 Jul 2010 13:20

Make a ahl trace and check the messages