Hi,
I have an OXE R7.0 cammon HW
I use analog trunks and the trunks COS is 3
I want to use DISA in this way:
When someone calls from outside he will listen the DISA message (not 106, I have uploaded a new one)
" You have reached the (name of company). Please dial the extension number or wait for the operator. Thank you."
But in my case which is the default state, the call will be released after the message.
How can I change this in order that
if the caller knows the extension after he listen the message he dials it and he realizes the call (this is working properly)
but
if he doesnt know the extension he will listen the message and will wait until the operator will answer his call.
I have not created an attendant but all incoming calls go dirctly to one extension.
Thanks in advance,
Klodi