hi everybody
im intersting to know that has alcatel oxe any solution for call routing at onhook (not offhook)? my mean that when i hangup the call , it transfer to another number.
call routing at onhook
Re: call routing at onhook
Not exist in Alcatel. Onhook=release.
You can press f.e. programmed key (select destination) and onhook (if transfer by no answer supported).
Strange requirement. After any calls - try to transfer call to another destination.
You can press f.e. programmed key (select destination) and onhook (if transfer by no answer supported).
Strange requirement. After any calls - try to transfer call to another destination.
- cavagnaro
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Re: call routing at onhook
I had this request too, in my case was to transfer the call to a survey for example...
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Re: call routing at onhook
Yeah... Very popular demand from call-center's staff. Possible only with new OTCS.cavagnaro wrote:I had this request too, in my case was to transfer the call to a survey for example...
If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck.
- cavagnaro
- Alcatel Unleashed Certified Guru
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Re: call routing at onhook
Really? Can you pls point out the exact feature?
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Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
Re: call routing at onhook
When I asked ALU for "call survey" feature they just quoted OTCS and said that a script needed to be written to do this .
If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck.
Re: call routing at onhook
We have done this a couple of times, using back to back trunks that play a incoming greeting guide or AA, but you need to press a button to start the process on the Contact Center phone!
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