A user with hearing iaaues

[Flava]

Hi All

We have a user who is struggling to hear people on the phone. They work in an open plan office. They do not wear hearing aids and are refusing to go for a hearing test.

Our system is an Omnivista 4400 and we use IP4028 and IP4018 handsets. We have other users who have hearing aids who use a streamer to blue tooth their hearing aids to an IP4068, we can't do that in this case.

Any help would be gratefully received.

Thanks

Andy

[vad]

Try to adjust audio level in handset (during conversation, with "+", "-" keys on telephone set). (Specific telephone services, item "Adjust audio gain" must be checked)

[Flava]

Hi vad

Thank you for the reply. Unfortunately we have tried that.

[sadim]

Try to increase the level 5 on the "Handset Reception Audio Path" under Alcatel-Lucent 8&9 Series/8&9 Series Sets Audio Parameters. Then make the test setting the audio level on the phone set to 5

Regards

[sadim]

Also there are some handset amplifiers on the market. For instance Plantronics HA-40 and Clarity HA-40. But never test. So no warranty

[frank]

Either increase the system audio level like Sadim said above (you might have to reset the set itself, or the whole system, i don t remember).
Or check on the AAPP web site, they have plenty of solution for hearing impaired people.