unanswered calls forwarded to attendant

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anisbou
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Posts: 11
Joined: 19 Oct 2012 04:25

unanswered calls forwarded to attendant

Post by anisbou » 12 Sep 2018 05:46

hi
i have an oxe R12.1
after ringing on corresponding set (sda activated) ,external calls are forwarded to the attendant after 5 or 6 ring if unanswered call, but the custumer wants that unanswered calls disconnect from the system and not to be forwarded .
ACFE Alcatel OmniPcx Enterprise

vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3461
Joined: 23 Sep 2004 06:47
Location: Russia

Re: unanswered calls forwarded to attendant

Post by vad » 12 Sep 2018 08:52

I think you talk not about "forward" (ordered by user - forward on no answer) but about overflow.
Check Public Network COS (Access COS) - item "Overflow on free set" must be 0.

anisbou
Member
Posts: 11
Joined: 19 Oct 2012 04:25

Re: unanswered calls forwarded to attendant

Post by anisbou » 12 Sep 2018 10:04

Hi vad
Thank you ,that's exactly what i need.
ACFE Alcatel OmniPcx Enterprise

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