Public call not reaching elastix

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Kbregu
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Posts: 19
Joined: 21 May 2013 05:09

Public call not reaching elastix

Post by Kbregu » 16 May 2014 10:55

We have one OXO R.5 connected to elastix through sip. OXO has one E1 and some analog lines to connect to providers.
The E1 provider range is 02229000-9150. I manage installation number so every user gets its own extension on oxo.
We need two of these extensions (9109-9110) to be elastix extensions so I did:
Internal numbering
Subscriber 9000-9108 base 9000
Secondary trunk group 9109 -9110 base ars nmt keep priv yes
Subscriber 9111-9150 base 9111
Public numbering same as internal.
Private numbering:
Subscriber 9000-9150
Oxo and elastix extension communicate with no problem so I know I mange ARS correctly.
Also when I dial toward the provider from elastix extension 9110 I get 02229110 on mobile same for 9109.
Problem is when I dial from mobile 02229110 toward E1 of OXO the call goes to the OXO attendant and in attendants screen it looks something like this 02229110<-02229110.
However if I route one of the analog line of provider to 9110 it reaches elastix correctly.
Also if I dial from mobile any other extension of OXO ex 02229010 it reaches the extension 9010.
Now that I’m writing this I noticed that maybe the private numbering is not correct and the call comes back to OXO however since I have very limited time to access the site, any feedback would be appreciated.

Thanks

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tot3nkopf
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Re: Public call not reaching elastix

Post by tot3nkopf » 19 May 2014 04:33

Check the canonical format used for your SIP trunk. Also check your private numbering plan (for *-->OXO-->PSTN).
Use SIP traces to check the outcome.

Kbregu
Member
Posts: 19
Joined: 21 May 2013 05:09

Re: Public call not reaching elastix

Post by Kbregu » 19 May 2014 09:50

Hello tot3nkopf

Thanks for your replay.
Where do i check the canonical format? In recent release i think is under gateway parameters in automatic route selection, but this is release 5 so it is not there.
Calls from *-->OXO-->PSTN work OK because i already configured private to match internal.
PSTN->OXO->* calls are going to attendant. I tried different things and i noticed that in external lines-incoming call handling under public calls other cases, if i switch from attendant to release the call gets released rather than going to attendant.
So far Sip shows no activity when i do PSTN->OXO->*

Please advise, thanks.

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tot3nkopf
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Re: Public call not reaching elastix

Post by tot3nkopf » 19 May 2014 09:59

Show your config and SIP traces.

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