Handset not working after firmware upgrade

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kamallahmer
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Posts: 6
Joined: 09 Mar 2016 04:07

Handset not working after firmware upgrade

Post by kamallahmer » 17 Jun 2017 07:30

After a system upgrade, from OXE 11.0 to OXE 11.2 , the 8xx8 (8068/8038/8028) ip phones firmware has been upgraded from 4.33.00 to 4.52.60.
Since this upgrade , ip phones handset no longer working no sound/voice, while the speaker is working properly.

We have more than 400 ip phone (8xx8)

any suggestions?

kamallahmer
Member
Posts: 6
Joined: 09 Mar 2016 04:07

Re: Handset not working after firmware upgrade

Post by kamallahmer » 17 Jun 2017 07:33

can i downgrade ip touch firmware?
ip touch with old firmware are working fine

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oldboy
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Joined: 25 Aug 2005 18:24

Re: Handset not working after firmware upgrade

Post by oldboy » 17 Jun 2017 08:27

yes you can /usr2/downbin/standard is where the binaries are kept.

Find the binary for the 8xx8 and replace it with a working one, and reboot the sets.

You can check the version in the binary with the readhead command
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."

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