Hi All,
In an Inbound call centre scenario is it possible to detect DTMF.
Like for example a customer presses say 1, 2 or 3 signifying his/her level of satisfaction from the call and this DTMF input is detected and interpreted in some way.
TIA
LEO
DTMF detection in call
Thanx for the reply MR_PT1.
AA with code entry would work when one calls the AA. Here the customer's requirement is when the call is on and is in the ending phase, the agent asks the customer to dial 1/2 or 3 to rate his satisfaction level on the call, as good/fair or poor. This entry by customer gets detected and interpreted so as to sum up customer's rating of a call.
LEO
AA with code entry would work when one calls the AA. Here the customer's requirement is when the call is on and is in the ending phase, the agent asks the customer to dial 1/2 or 3 to rate his satisfaction level on the call, as good/fair or poor. This entry by customer gets detected and interpreted so as to sum up customer's rating of a call.
LEO