Configure CSTA license for record logger

[szjohnny]

My customer want to buy a record-logger to record the attendant console , The record system provider wish to use CSTA to monitor the console, Someone can help me :
1 Can CSTA be use to monitor attendant?
2 how to add the license in the actis , if need to open the callcenter CSTA license ?

thanks

Johnny.Yu

[tot3nkopf]

1. No Attendant cannot be monitored via CSTA by my knowledge
2. N/A

Workaround is to use accounting ticket integration with passive recording.

[szjohnny]

Dear tot3nkopf , many thanks for your kind reply.

Johnny